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Yes Prima SHOULD be blacklisted.
This is 100% legit and I will post the email they sent me once this is or isnt resolved.
Also, what does a complaints procedure mean? How do I do it?
Anything I should do or tell them? I sent them an email and they said they would review the situation but im 90% sure this will remain unsolved.
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Prima should be blacklisted? Surely you mean Rednines(?)
FWIW I've played at plenty of sites on their Network, with varying degrees of effectiveness from their respective support personnel.
If you have a problem (that cannot be resolved via the Operator site), I'd suggest that if all else fails, going to eCOGRA about it (
http://www.ecogra.com/). I don't think there's a site out there that would want to be blacklisted by them.
Also, why are you asking an anonymous forum what the site means by "complaints procedure"... if you're unsure, I'd have thought the best people to ask were the ones who have quoted it in the first place [img]/images/graemlins/confused.gif[/img]