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Did you try emailing/pm'ing FTPDoug directly? He's been way more helpful for me then standard Full Tilt support.
I've also found mentioning that you are a frequent poster on 2+2 and can reach out to 100s (or 1000s) of poker players never hurts.
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Good idea, he's always seemed like a smart and reasonable guy.
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His email in case his pm is full or he isn't checking it,
doug@fulltiltpoker.com (hope you don't mind it being posted Doug!)