[pokerdoug1973]

Any professional dealer should know that the pot should not be awarded until all losing hands are killed. That is the answer to your initial question. In the case of a dealer error, when a hand that is clearly a winner is killed and the pot is awarded to a losing hand, usually a player will have until the start of the next hand to ask for a ruling. In some cases, and I have personally had to do this, the pot can be suspended by the house and the game asked to continue while a ruling is being made. (this may include review of the cameras, or asking other players at the table what they saw). As for the woman not wanting to give up the pot... she is clearly wrong and should understand that she held the losing hand and does not deserve the pot. I hate when people think they deserve to win due to dealer error!!