[otnemem]

If I go to a restaurant and order something on the menu, and five minutes later they come back to tell me they're all out, I'm pretty happy with a free dessert.

And I realize that there's more at stake here - i.e. you paid for the couch already, signed a contract, etc. But seriously, why does everyone think their entitled to reap maximum penalty from what was likely an innocent mistake? I hate corporate incompetence as much as the next guy, but I still think they made good with the $200 credit plus refund.