[IronFly]

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also, you can fix it yourself with google and a part from the junkyard

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this is the only correct answer.

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wow. so, you are saying that the shop has no obligation here whatsoever?

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Clearly the shop should replace the part for you free of charge.

I've never done anything with a car's hood latch so I don't know how much trouble it would be.

I once had repairs done to my car's passenger side door and window. When I picked up my car the power window didn't work. They said they would take care of it. I hounded them for 6 months and they never did jack [censored] (this is quite a long tale, I won't get into it).

They were recommended by my insurance company (which paid for the repair), and I complained to them about it. The mechanics still gave me the run-around. I wasn't going to go through the expense of litigating over a window motor, so eventually my dad and I just repaired it ourselves.

I would definitely call and complain and tell them they should fix it for free etc. But if they screw you over you probably don't have much you can do other than complain to the Better Business Bureau.

edit: I also no longer use that insurance.