This is the Nuts
They actually called themselves TINT? Oops!
Most (if not all) sites deduct bonus from the rake, NOT the rakeback. The email you quoted mentions deducting fees, not bonus. FT deducts for all sorts of things.
I'd lay about 95% on this being a misunderstanding on your part or theirs (or both), and I bet a dialogue of well-constructed emails will clear this up for you.
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