[purple-lounge]

Hello,

I am sorry to hear about the hold up you experienced. I have just checked with support and our financial department about your case - it would appear your account has now been verified.

I understand you were probably very keen to start playing this weekend and the delay would have been very inconvenient.

Unfortunately your first attempt to email your KYC documents must have failed, as we only received the documents this weekend (after you spoke with our support staff) and as stated on our site we cannot process any admin or financial transactions over the weekend. Your KYC check was completed first thing this morning by our financial team.

We are currently looking into making it possible to cash in and out over the weekend, so players don’t have any hold ups over the weekend.

I am sorry for any inconvenience caused and hope this won’t put you off playing at Purple Lounge!

Zelda