[jeffnc]

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The cashier didn't lose a wallet full of his own money, he lost the casino's money, he can't give you a reward out of it. Certainly you might have helped save the cashiers job, but think about how much a cashier makes?

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Will you people get real? It's not going to come from the cashier's pocket. Obviously it should be a policy of the casino to take care of situations like this.

Here is what is actually going on. First the casino should hire staff that are competent and they can trust. Then, they know mistakes occasionally occur (but not that often, with competant staff.) Then make the staff empowered to either
a) handle mistakes on their own
b) not feel embarrassed to bring mistakes to managers' attention

This is a difficult environment to achieve, but it's what the best customer service companies do.

Now, the cashier should have either been empowered to "reward" the customer in some way to make him feel happy for his deed, or inform a manager, who should reward the customer for his deed. ("reward" can by something as simple as a sincere "thank you" from a manager - as another poster said, that would be the very least.)

This is simple business practice that improves the company's bottom line.

What happened in the actual even, of course, was that the cashier was either not empowered to do anything, or was simply embarrassed and had no intention of telling management anything about the incident for concern that it would affect her performance appraisal.