cliff notes: I ask for a wire transfer. They say that I must make a deposit first before I can cashout despite extensive play on the account and only wanting to cashout profits. Furthermore, they say that I will be asked to provide verification documents (i have no problem with this), but that I cannot provide them now. I can only send these documents to them once they request for them and I only have 48 hours to do so. (this i really have a problem with...who knows where i'll be once i receive this e-mail f/ ub? also this just sounds like an excuse for them to somehow steal my money). I send a nasty but coherent e-mail back talking about all the problems people have been having with cashouts and asking if it's possible to work this out over the phone, if I can cashout in Aruba, and to be put in touch w/ the cashout department management. They send an e-mail back in broken english that sounds like the person has no idea what they're doing.
Dear Emil,
Thank you for contacting us.
We're sorry, we do not offer a phone service at hits time on the site. All questions and comments
must be made by email only. As for cashing out at the Aruba tournament, we can not say if this
will be possible or not to do. Players usually can cashout out the winnings from that tournament
there, but not winning that have already been made on the site. All winning from the site must be
cashed out online. You may ask if you may cashout while there, but at this time, we do not know if
this will be possible .
Please let us know if we may assist you in any other way.
Thank you
Shawn
Accounts Department
--Original Message--
From:
Date: 06/06/07
To:
support@ultimatebet.com
Subject: RE:Large Money Cashout Options [#5375805]
Hi,
I have no problem with this policy. However, I have
heard horror stories about cashouts from UltimateBet
from numerous poker players. Things such as incorrect
amounts being debited from poker accounts, to checks
arriving in improper amounts, checks never arriving,
numerous e-mails pertaining to cashouts which go
unanswered, etc. I am well-known and well-respected
in the online poker community. I am a guest pro on
www.cardrunners.com. I would like to link you to a
couple of online poker community sites which refer to
these cashout problems players are having with your
site:
http://forumserver.twoplustwo.com/showfl...0&fpart=all
http://www.cardrunners.com/fusetalk/...cfm?forumid=29
I have no problem with providing identification
information that verifies my identity to any extent
necessary. However, given the absolute unreliability
of ultimatebet customer support, especially pertaining
to cashouts, I would prefer to speak to someone on the
phone about this. My phone number is ().
If that is not possible, I plan to play the Aruba
tournament in 2007 and I would like to cashout in
person there. I can bring any documentation you need
that verifies my identity as well as my physical self
(obviously). Either cash, or a bank wire transfer is
acceptable to me.
Please also forward this e-mail to the cashout
management department.
Get back to me as soon as possible.
- Emil
---
support@ultimatebet.com wrote:
>
> Dear Emil,
>
> Thank you for contacting us.
>
> Please note the following from the user agreement:
>
> Excerpt from SECTION 11: CASHOUTS:
>
http://ultimatebet.com/about-ub/user-agreement.html
>
> "Requests equal or greater than $3000 will be
> required to submit a valid form of identification
> along with a physical/billing address."
>
> You will need to send the documentation when a
> member of the Payouts Security Department requests
> it. It can not be sent before hand. You will have 48
> hours to send this information after it has been
> requested. You will be provided, by email,
> instructions as how to send it to us.
>
> Please be advised that due to recent changes to our
> security procedures, Customers are no longer
> eligible to request a withdrawal without making a
> successful deposit. We realize these changes do pose
> an inconvenience for our loyal players however; they
> have been implemented in efforts to minimize the
> potential for fraudulent activity as well as to
> confirm and identify customers’ financial
> information and facilitate the withdrawal process.
>
> Our records show that you do not currently have a
> recent deposit on file.
>
> Please log onto your account and select “deposit”
> from the “cashier/my account” tab for your list of
> available deposit options. After making the deposit,
> you will need to wait 48 hours before you are able
> to make a withdrawal request.
>
> Here is the information that you need to input when
> you submit a bank wire withdrawal request into the
> UB system:
>
> Bank Name:
> Bank Address:
> Bank account beneficiary:
> Bank account Number:
> Routing number:
> US: 9 digits ABA number
> International: SWIFT code
> Europe: IBAN# + SWIFT code
> Canada: 5 digit transit# + 3 digit financial
> institution#
>
> After the request has been processed, the withdrawal
> will be directly deposited in to your bank account,
> and should arrive within 5-7 business days after
> completion by our staff.
>
> Do not hesitate to contact us if you require further
> assistance or additional information.
>
> Best regards,
>
> Randy
> Ultimate Bet ~ Payments Department
> "Where virtually everyone plays poker"
>
> Ensure the security of your account! Never give out
> your password and change it frequently!
>
> --Original Message--
> From:
> Date: 06/05/07
> To:
support@ultimatebet.com
> Subject: Large Money Cashout Options[]
>
> Hi,
>
> I have $70,000+ in my account and would like to
> perform a wire transfer to my bank account. Please
> promptly set this up for me.
>
> Thanks,
> Emil