so this is how far i have gotten with emailing support on this issue. I really think this is terrible customer service!!!
READ FROM BOTTOM TO TOP. THE TOP EMAIL WAS RECEIVED TODAY
Hello Ryan,
Thank you for emailing Full Tilt Poker Support.
I have forwarded your email to one of our senior cashiers who us
researching your situation and will respond shortly. This appears to be
an isolated incident. We contract a third party check processor to issue
literally thousands of checks on our behalf each week. We have emailed
them for clarification on the status of your check. Rest assured, just
as soon as we have a reply to our inquiry, we will advise you.
Thanks for your patience and if you have any further questions, please
let us know.
Regards,
Ian
Full Tilt Poker Support
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Original Message Follows:
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why has no one gotten back to me on this returned check issue?
furthermore,
why has the money from the returned check not been put back in my
account? furthermore, i am still waiting on a second check that i would
like cancelled and put back in my account as i dont feel like having
that one returned to me either.
i cannot play on your site until these funds are returned, and i play
about 10k hands a week.
please resolve immediately
On 5/16/07, Full Tilt Poker - Support <support@fulltiltpoker.com>
wrote:
Hello Ryan,
Thank you for contacting Full Tilt Poker Support.
We sincerely apologize for the inconvenience that this situation has
caused you. Your issue would be best addressed by our check department,
as they can look in depth into your situation. You should receive a
reply from them shortly, your patience is greatly appreciated Ryan.
Should you have any other questions or concerns, please do not hesitate
to contact us.
Sincerely,
Reena
Full Tilt Poker Support