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I'm still amazed that dealers haven't been able to improve their work conditions, especially since it would likely mean more business for them.

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Hahaha, like management really gives two shakes for the dealers or their concerns.

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Seems to me that I'm seeing more and more dealers react to abuse or impoliteness with surliness or impoliteness of their own.

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If LA is anything like Bay Area, I can't blame them. Dealers have no power and abusive customers know it. I feel quite strongly that if dealers were permitted to deal problem children out of hands and get the backing of the floor, a lot of this would settle down. I've tried arguing my case, but it falls on deaf ears.

Management wants them around. It's the path of least resistance, and the idiots feed the games. We're run by regulars, not tourists. I'm sure it'd take a while for word to get out that a place has cleaned up, so forseeable-term is +EV for the casino to let them stay.