[2461Badugi]

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for e-pass you just have to run bacbk to back trans.

e-mail for VIP support;

Thank you for contacting us.

Please allow us inform you that in this case because you are one of our valued player, we can do an exaction and you are able to made two deposit and we will credit the rest of the amount to your pending account

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This is precisely what I asked them to do for me, and they replied that it would be unfair to other players if they made exceptions.