Re: The official PAYTRU thread
I ran into an odd problem with PayTru. I tried to make an online purchase for a little over three hundred dollars, only a fraction of the amount on my PT card. The transaction was declined. I was puzzled but thought maybe some merchants just don't take it. Then the nightmare ...
I logged into my PT account and saw that the amount had been debited. I called the merchant (BTW extremely trustworthy), explained the situation, and asked why my payment had not been reflected. They stated that no payment had been received. The knowledgeable rep also explained that when payments don't complete, the "batch" is returned to the visa issuer and accounts are normally credited within 24 hours.
Still trying to get it resolved with PT, so be careful when using it for anything other than ATM's.
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