[lucky_mf]

I have received two warnings from Epass about my account being locked until my identity can be verified. I missed the first message which was sent on April 10. The second message was sent on the 16th and said the account would be locked in 5 business days. I faxed in the requested documentation on the same day, along with a request to increase my wd limits. I'm assuming others have been down this path.

I have 3 questions:
i) What are the chances that my account will actually get locked?
ii) If it does get locked how long will it stay locked?
iii) How long will it take them to process my limit increase?

They don't seem real great about responding to messages (lol). Additionally the phone center seems totally disconnected from account verification.

I've never had any issues with Epass, but I have a nontrivial amount of $ on there and the prospect of having my account locked is disconcerting, especially because they seem somewhat unresponsive.

Thanks

Lucky