Re: The official EPASSPORTE thread. (#2 of 2.)
I'm still waiting for them to remove an authorization from my account. They were faxed the information 3 days ago and I was told it would be a maximum of 24 hours.
Called support not long ago and was told that there was a big stack of faxes and mine might be in there, but they didn't have time to look. CS rep could not tell me how long this "big ol' stack" of faxes had been piling up. Yes, I heard "Uhhh.....well.....there's a big ole' stack of faxes so..." about 5 times during the call.
I was told to call back in a couple hours and the manager "should" (again, a direct quote) be able to look in the pile for me.
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