4 months...multiple emails...no answer
I used my points to order from the UB store last September. A total of 4 items. After waiting over a week for a confirmation they finally responded stating that they were out of two items. OK, that happens, I'll wait.
In December I reordered. One item I received right away, great. On 12/22/06 I received an email stating the other items had been shipped by USPS and I was provided with a tracking number. Great. The package arrived a few days later containg only 1 of the 3 items ordered. Not great.
I emailed UB about this (with a copy of their shipment confirmation) and heard nothing. I have sent multiple emails since and still have not gotten a response after 4 months. I'd call them but...they don't have a phone number listed anywhere. So I take my business elsewhere.
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