[davmcg]

In answer to your original query, the FSA is a statutory organisation i.e. it is part of government. Its powers can go as far as to actually prosecute firms and individuals.

Your second post refers to it's "enforcement" criteria. Enforcement can be a private reprimand, a fine or removal of authorisation to carry out business.

I've posted before that I'm not entirely certain that US customers have a business relationship with the authorised firm, Neteller UK - they may have a contract with Neteller PLC based on the Isle of Man. If they do (judging by the posts on this forum) Neteller is blatantly disregarding FSA rules on complaint handling and rules relating to keeping customers informed.