We are back online.
If you email us, you'll get a response along these lines:
Earlier today the ISP that hosts our servers experienced difficulties that were beyond our control. This resulted in connection problems for all of our players, despite the fact that our servers were fully operational during this time. Tournaments and cash games continued to run, but players were unable to connect to the site.
Since all players were disconnected, but play in tournaments continued (clock was running and levels increasing), we have decided to cancel all tournaments that were in progress during this time. These tournaments will be "rolled forward" in accordance with our Tournament Cancellation Policy which can be found here:
http://www.pokerstars.com/poker/tour...cancellations/
Any players who were in a tournament will receive an automated email with full breakdown of the refund issued.
If you were involved in a cash game then your chips may still be allocated at the table(s) you were playing at. You can locate the tables by using the Requests -> Find a Player feature, and searching for your own UserID.
Everything appears to be back to normal at this time, and we apologize for any inconvenience caused by this outage.