[AJackson]

OP,
Write a very concise letter.

I would do something like:

Mr. Brunson,

In cashing out my account from your poker room, a discrepancy has come about. My cashouts are $15,000 less than my balance. After a number of e-mails support told me that I wasn't owed any money, but couldn't offer an explanation for the discrepancy.

Here is my account balance and a list of my transactions:


Could you please have someone look into this issue?

Include your screen name and contact info.

Have your friend give it to Doyle.