[J_B]

OP: Since Doyle personally guaranteed you: if I were you I would have a talk with Doyle and see what he can do. If not Doyle, then at least Todd. (Only because Todd of course should be in contact with Doyle.) $15k I think is something he should care about. At this point you aren't just another person complaining about a book, your talking about a real amount of money. I would have to think that Doyle would be able to get you in touch with someone who can figure this out.

Whatever you do, if you do contact Doyle, treat the man with some respect and don't treat him like he's just another Indian tech support guy. After all, if you came up to me asking for my help and you were rude/etc. to me, I probably wouldn't do anything for you.

Besides, it sounds like you're in Vegas quite often anyhow, shouldn't be much for you to grab a few minutes of Doyle or Todd's time.