[mjm]

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JC,
Really sorry about your loss.

All,
I'm not saying that this is what happened in this case, but if a player's account gets hacked and the hacker then loses money to unknowing players, what do you think should happen?

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If the money is lost to unkowing players than the player who has had his account hacked should take the hit. Ultimately the individual is responsible for ensuring their account details are secure. You can't expect the unsuspecting player or the site to refund for this.

Thankfully this looks to be unlikely to be the case in this instance and OP should get his money back.

For sites not to have a 24hr number specifically for fraud issues is a joke though, and the guys who can influence and are most at risk from this (ie. you high stakes guys) should really put pressure on the sites to implement this. To wait 3-4hrs for a reply to an inital email or to have to go around and try to find someone who might know someone who works at the site is completely unacceptable when we are talking about 6 figure frauds.