Re: Post a convo with a customer from your work day
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Me: Thanks for calling XXX how may I help you?
Her: I was just calling to see if you guys are open today?
Me: [img]/images/graemlins/confused.gif[/img] Yes we are... (Thinking to myself: No, I am just here to let you know we are closed)
Her: Oh okay, thank you just making sure.
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I just need to rail on you a little bit for this. How else should they find out? When you pick up should they just hang up on you?
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Well when we have signs up all over the bank and when you call the 800# its says we are only closed Thanksgiving Thursday and you get approx. 10-15 calls (maybe more because those are the ones I answered) that day it was very frustrating.
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Unfortunately your average bank patron doesn't notice/recall bank signs. Or perhaps this person hasn't stopped by the bank or called the 800# recently.
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