[Anderzone]

Full Tilt customer support rejected the first proof of address document I sent them. Their form letter did not make much sense, calling the document a utility bill (when it was in fact an insurance bill) and mentioning that it was not 'complete' (the pay stub at the bottom had been torn off).

I sent them a photo of a different document and they rejected it as well, saying it was too blurry. It was a little blurry, but entirely legible. They advised that digital cameras produce images inferior to scanners and faxes (welcome to 1993?).

My friend just had his two proof-of-address documents rejected also, both on the grounds that they were too blurry. He had scanned them at work and, to my eye, look perfectly sharp.

Is FTP summarily rejecting all proof-of-address documents? Has anyone else had this problem? Do I really have to learn what a fax machine is?