This is the first e-mail the investigations dept. sent me. It doesn't say too much, though.
Dear Mr. Derrick XXXXX,
I believe you already spoke with the Customer Service agent and were advised why your NETeller account was closed. Please be aware NETeller doesn't allow US clients to transfer funds to and from gambling merchants.
We notified our refund department and cheque with your balance will be sent to you.
Regards,
Eugene
Investigations agent (460)
NETELLER
Toll Free: 888.258.5859
Local: 403.233.9466
Toll Free Fax: 888.678.2128
Local Fax: 403.769.3435
Investigations@neteller.com
www.NETeller.com
I sent them another e-mail asking the exact reason my account was closed so hopefully they will get back with me soon.