[Homer]

I called again today asking about the status of my application and was told it was stuck in a pending state because they didn't have my DOB (not sure I understand that, because I'm sure I was required to submit that info when I first created my account). I was not given this information during previous calls, and had I not kept calling I never would have been approved for the card. So, if you are stuck in a pending state, just keep calling once a day. Different CS reps have different levels of knowledge and it's pot luck whether you get a good one or not. That's not the way it should be, but it is what it is.