Hello XXXXXXXXX,
Thank you for contacting Full Tilt Poker Support. I apologize; however,we are receiving a large volume of emails, we are doing our best to answer them as soon as we can.
On December 12, 2006 at approximately 6:30 AM ET, we experienced
technical issues resulting in an interruption of our game servers. We are
pleased to inform you that our site is now back up and you may
continue to log into your account to play
as normal.
Full Tilt Poker is taking
due diligence to investigate all concerns regarding this matter.
Please note that if you were affected by this outage, your Full Tilt Poker account will be adjusted with the appropriate credit.
To ensure the fairest compensation to all our players who were affected it may take some time for us to credit your account. We do appreciate your patience during this time.
We want to assure you that occurrences like this are indeed rare, and that we are committed to providing you with the best possible gaming experience.
If you have any questions regarding your Full Tilt Poker account, please do not hesitate to email us at
support@fulltiltpoker.com and we will be happy to address them.
Again, we apologize for this inconvenience and appreciate your patience in our review of your account.
Thank you for playing at Full Tilt Poker and best of luck at the tables!
Regards,
Jason K
Full Tilt Poker Support
Original Message Follows:
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I was just playing ur new $.5-$1.0 HA game. On the river it was HU and my opponent bet out. Just as I was about to make my action FTP disconnected me and I STILL cannot reconnect. My interent connection IS fine/fully functional. Pokerstars working fine ant other interent apps as well (OBV as im sending this email)
FTP had disconnected ME ARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRGH!!!!!!
1) What was the result of that pot? I had nut str8 on the river when your software disconned me.
2) Why can't I log back on at all?
3) ARRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR RRRRGH!
Answer expected freaking fast! One week on this site ands its relentless
headaches.
A very disturbed,
(NewTeaBag)