[snoz]

If your getting dealt rake then you need to do the following,

1./ Click the preferences tab and select the period you wanna see.
2./ Click on the game notes tab select the account you want to see from the "show only hands played by" drop down.
3./ Make sure next to "only show hands with atleast xx.xx rake is 0.00.
4./ Click the GET ALL button
5./ Now look for the APH --->> figure should be 5.xx or 9.xx depending what size tables you play, this is average players per hand.
6./ Divide the total in the rake column by the APH, This is your MGR.
7./ To know how much rakeback you are due roughly it will be your rakeback percent of your MGR.

For example if the total in your rake column is $2000 and your APH is 5.45 then the sum is $2000 divided by 5.45 = 367 then 367*0.28 (what whatever percent you get) = $102 (should be roughly your due rakeback.

Hope this helps

ps. latest version of PT has a MGR column which basically does the total rake divided by APH for you.