[PokerShare]

Hi All,

First of let me apologize for the slowness in crediting your accounts and let me explain why.

We have recently acquired another MicroGaming operator at the beginning of November this year. With this we also moved our Call Centre to this operation. With this we also merged our backoffice into one. In doing so we came across a couple of problems, one being that we currently can’t see raked hands in our back office. This has been ongoing for more than a week now and we working with Microgaming to fix this issue, and hope to have this resolved shortly, hopefully this week. The information is still collating in the database, so nothing has been lost.

Also in moving the Call Centre we had some down time which caused a back log of emails which we have now caught up with so there were some serious delays in responding.

So in the mean time we have requested screen shots from players who have reached their raked hand targets. These than have to be checked and then the bonus are credited and you will be contacted.

Some good news is coming though, we will also be launching live chat and phone support this month which will dramatically improve our customer service levels.

I can assure you that all of you will be paid your first deposit bonus once your raked hand requirements have been met. In addition, all your funds are perfectly safe.

We are working to resolve these issues, it has been frustrating on our side as well.

All the best,

Max Wright

Poker Room Manager

PokerShare.com