Perhaps this belongs in BBV, but I felt this was worth sharing after all the Party Poker Customer Service abuse. (that said, this is my first ever good customer service experience with Party Poker)
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--Original Message--
From:
Date: 2006-08-02 07:52
To: "info@partypoker.com" <info@partypoker.com>
Subject: Your Server Failure (acct: xxxxxxxx)[#5567181]
Dear Party Poker,
Immediately before sending this email, there was a problem on YOUR
servers which resulted in me being disconnected from your tournament
table 112233 (sng - no limit hold'em $11)
At the time, the chips were as follows:
1370 chips (me - xxxxxx)
4944 chips
9970 chips
3716 chips
At the same time, however, i was able to continue playing on table
111965 ($11 omaha hilo, which i accidentally entered anyway, but
that's beside the point) and table 112283. The fact that I was able
to continue playing on other tables demonstrates that there were no
problems with my internet connection, but rather with your servers.
Given that I was one of just 4 players left, I'd appreciate if you
could refund my account for $25.
regards,
Michael
----------------------------------------------------
Personal Phone: 0408 348 631
Personal Email:
MSN Messenger:
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and then their reply:
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---------- Forwarded message ----------
From:
info@partypoker.com <info@partypoker.com>
Date: Aug 3, 2006 4:45 AM
Subject: Refund Done [#5567181]
To:
Dear Michael,
I apologize for the inconvenienced caused to you whilst playing.
An amount of $26.00 has been refunded to your account, in relation to the recent disconnection you faced whilst playing in Table 112233 - NL($10/$1).
To view the gaming and transaction details of your account log in to your Party Gaming account and click on ?My Account? tab.
On the web page you are directed to select ?Game and Transaction history?, details of your account for last 3 days will be shown. You can also select the date range of your choice.
If you have any other questions, please email me or call me.
Thank You.
Saleem
PartyPoker Customer Care
info@partypoker.com
1-800-852-4719 (US/Canada)
00-800-7789-7537(UK)
+44 -207- 537- 8300 / +350-50509 (Other Countries- International charges apply).
-----------------------------------------------------------------------------------------------------------
PartyPoker, WPC Productions Limited, 711 Europort, Gibraltar
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Ship it holla!
I even got more than was due to me via ICM, and more than was due to me by my own request (I only asked for $25, and they gave me $26).