[JohnnyFX]

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Oh I think that the floor should have little to no right to assess a penalty, or should only give one in EXTREME circumstances. It's a service industry, they should treat tournament players as if they were customers in a restaurant.

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WTF people, the guy stood up and started yelling that he wasn't playing and demanded a refund.

What are they supposed to do except give him a penalty to give him time to cool down, and get him out of the room so play can continue?

Get a grip, the guy was being an a-hole and got what he deserved.

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What were they supposed to do? Call a higher ranking tourney official, or give him a refund, consolidate the tables, or even give him a ten minute penalty and disuss things with him outside.
I can think of plenty of options they had besides disqualifying him from the tourney and escorting him out.
Why should the people putting up all of the money have to meekly go along with every wrongheaded thing the tourney officials do?