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Old 07-07-2006, 03:53 PM
Gotmilk Gotmilk is offline
Senior Member
 
Join Date: Sep 2002
Location: Santa Barbara, CA
Posts: 962
Default Re: Does the \"Party Customer Care\" really cares...

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Now my Questions:
* Do you really believe there is no chance for PartyPoker.com to register me for an alternative tournament ?


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There is no chance they will unregister you and let you play another tournament.
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* It is OK that the Token will be expire when you do not use for a long time ?

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In my experience, I had tokens that I forgot about expire and about a month after the event I received cash refunds. They were were Aussie Millions steps which were really hit or miss on finding one that was about to go. I believe I also had a WSOP step or two last year that I got small refunds for after the fact (without asking).

* I pay for the entry of Step 1 and now partypoker can retain my prize if i do not use it "for a long time" ?


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Yes, it's in the T&Cs of the Step tournaments. In my experience I was always refunded eventually, but don't know if that is everyone's experience.

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* Whats happen when i reach the Step 5 on the last day before the WSOP starts and there are no other player willing to play Step 5 ? Personal misfortune ?

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If you get a Step 5, and a Step 5 never runs, you have a real gripe and should expect a prompt refund by the time the Step period ends.

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Or do you think i am on the wrong track, and the behavior of the PartyPoker support is OK ?

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Party is acting within the limits of the T&Cs they set forth. In the casino and customer service industry the T&Cs are minimum guidelines to help protect the house and the players. Good service people would go out of their way to make good customers happy, even if it's not strict adherence to their setforth T&Cs. In other words, they are huge goons.
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