Re: Need some advice on what to do here...
Just to add to Ryan,s comments and also to back up your affiliate slightly....
As most are aware UB did some major upgrades at the end of February to their software. This also has a major impact on the rake reports that the affiliates depend on from UB's affiliate management system. In fact there were no reports for the entire month of March.
Another side effect of the upgrade was that players were unable to enter affiliate tracking codes correctly. This problem was not resolved until early-mid April.
As a result, there was (and still is) a massive issue with UB tracking. We currently have 50 mistracked players, whom although UB have now confirmed are being tracked to us, are still not showing up on the reports (because they need to be retagged apparently...)
It sounds like you are in the same boat as them. Some have also tried creating new accounts but even that has not worked.
UB have given us their assurance that they are working on it and it will be sorted out shortly. Trouble is that this "shortly" can sometimes take a while as of course they dont want the players to stop playing....But of course it is also in their interest to fix it otherwise they will lose all the non tracking players to other rooms.
So you affiliate is probably telling the truth, excpet they should be giving you more regular updates and not waiting for you to contact them
regards
RTR
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