Pokerstars
 

Well something odd occured today.

I was playing a heads up SNG, after a 18 man SNG.

During the heads Up match, I kept losing my bet slider. It would turn my screen into a limit table. I couldn’t raise more than minimum. It happened on and off.

Has this happened to anyone else? I wrote support and politely asked for a refund. Let’s see their answer.

Re: Pokerstars
 

Hello Matthew,

It looks like you figured it out during the event. Please let us know if
we can be of assistance.

Regards,

Patrick K.
PokerStars Support Team


----- Original Message -----
From:
Sent: 2006/08/31 13:39:34
To: support@pokerstars.com
Subject: RE: Account

>I was playing a heads up NL SNG.
>
>For some reason randomly. It would only let me play the hand as a LIMIT
>table. as in I had no chance to raise more than the Min. once or twice I
was
>simply only allowed to call his bets.
>
>Now if you look at my stats I am a highly aggresive player and use that
in
>my game. I found it frustrating on a couple of occasions to not be able
to
>raise with my hands.
>
>Once I had KJ on a K high board and he had a pair of Q's and just simply
>called my Minimum bets all the way down. Now would I have gotten more? I
>cannot say. I certainly would like to have tried though.
>
>I was just upset that I couldnt raise more than min.
>
>Ie: 10-20 blinds I could only make it 40 to go, then if he bet 100 I
could
>only make it 200 to go nothing to protect my hands.
>
>I flopped top pair a couple of times and had the board 4 straight and
risk
>losing the invested chips because of the failiure to be able to
sufficently
>bet. Once I had Top pair and he had mid pair with the nut flush draw he
>missed but I extracted the sheer minimum. Jezz I might have broke him
there.
>
>
>
>
>>From: "PokerStars Support" <support@pokerstars.com>
>>To:
>>Subject: Account
>>Date: Thu, 31 Aug 2006 13:18:26 -0400
>>
>>Hello Matthew,
>>
>>Can you please elaborate what exactly happened?
>>
>>Regards,
>>
>>Christian
>>PokerStars Support Team
>>
>>
>>----- Original Message -----
>>From:
>>Sent: 2006/08/31 13:07:40
>>To: support@pokerstars.com
>>Subject: SNG problem
>>
>> >Hello,
>> >
>> >I just finished playing a heads up SNG, during which I repeatedly
lost
>>my
>> >ability to raise more than the Minimum. My slider and box to input my
>>bets
>> >disappeared. If you check the chat logs you can see numerous times I
tell
>>my
>> >opponent that this was happening. Then start of a random new hand it
was
>> >back.
>> >
>> >I have no reason to lie, i was just frustrated that I couldnt enjoy my
>>match
>> >to it's full extent.
>> >
>> >I would request a refund of the money as numerous times I had the chip
lead only to not be able to extract maximum value from my opponent because I
>>had
>> >to only min bet or min raise.
>> >
>> >Thank you

Re: Pokerstars
 

I dont understand their last response?

I havent played on PS, but I presume you couldnt type in amount either?

Re: Pokerstars
 

that's a pretty bad response for pokerstars. He probably made a mistake, i'd reply. no need to post it here (internet forum maybe)

Re: Pokerstars
 

I think the stars guy was implying that it was a limit tournament.

Re: Pokerstars
 

[ QUOTE ]
Hello Matthew,

It looks like you figured it out during the event. Please let us know if
we can be of assistance.

Regards,

Patrick K.
PokerStars Support Team


[/ QUOTE ]

Does this mean that the glitch became un-glitched during the tourney?

Re: Pokerstars
 

for what it's worth I recall this happening when playing the pokerstars beta version many months ago. The reason it was doing it then was to do with using one of the custom table layouts which I was playing around with at the time. Once I changed the layout back, (may have had to close and open the table up again) it brought back the slider etc. I haven't had it happen to me in the live version though.

Re: Pokerstars
 

[ QUOTE ]
for what it's worth I recall this happening when playing the pokerstars beta version many months ago. The reason it was doing it then was to do with using one of the custom table layouts which I was playing around with at the time. Once I changed the layout back, (may have had to close and open the table up again) it brought back the slider etc. I haven't had it happen to me in the live version though.

[/ QUOTE ]

It was on a custom layout.

Yes it became glitched and Un-Glitched throught the tourney. At a few points I made TP when he made mid pair and nut flush draw. I think most of the money would have gone in at that point. He bricked 2 cards where he saw them for the Minimum.

My beef with Pokerstars was that my opp. had an unfair advantage over me throughout the Heads up match.

It was Def not a Limit tourney. Trust me you can see the hand histories. I had my slider and betting ammount thingy for about half the tourney whereas the rest I was without it.

Now I came back with an email stating that it is rediculous to think that I should have to ''FEND'' for myself throughout the Heads up. I was closing PS etc.. and it worked sometimes and others had no effect.

They responded by asking to see my log files. After sending that they claimed it was Pokertracker or what they called

[ QUOTE ]
What you have described is a rather unusual occurrence and I have only
seen it several times before, and in each case, the reason that this was
happening was because of conflicts with a third-party "helper program"
(like pokertracker) and the PokerStars application.

[/ QUOTE ]

Apparently it's an unusual occurence they have seen several times.

I was at work so i don't have PT or anything else in fact I was playing with only PS open. Plus I had just finished a 18 man SNG where no problems occured.

They then asked for specific hand histories where I claim it glitched.


>I do not have any 3rd party programs, I was only running Pokerstars.
>
>I have complied with everything you asked. This is becoming very annoying,
>
>Hand histories in which this happened are evident. THEY WERE THE ONES
WHERE
>I MIN RAISED. I clearly raised more than minimum everytime it wasnt
>glitched.
>
>Thank You

This is where I am at.

I dont care too much about the refund. I just want to see if they continue to blame me.