Help with FTP - FTPDoug please help
 

Hi, I'm having trouble with FTP Support and am hoping FTPDoug or someone else can help. I finished 20th in the Million Dollar tourney last Sunday, when the Internet Server that FTP uses crashed. When I was disconnected, there were 25 people left, and I was in 12th or 13th chip position. Anyway, I blinded out in 20th place and wrote to FTP about it. They wrote back 3 days later, said they sympathized, but couldn't do much about it. However, realizing how important the tourney and my potential winnings were, they would credit $3,300 to my account within 24 hours. This was last Wednesday. I wrote to them on Friday saying I didn't receive my money and never got a reply. I waited 3 days and wrote back today, but still haven't gotten a reply.

Did I do something wrong? i don't know why no one can at least write back and explain what's going on. I'm hoping FTP Doug can help and maybe some of you have some tips on what I can do. Thank you.

Re: Help with FTP - FTPDoug please help
 

Here is the chain of e-mails, in case someone thinks I'm being a pschopath

Subject: RE: Full Tilt Poker Support - Disconnection (KMM4127733I19928L0KM)
Date: Mon, 29 Oct 2007 13:12 EST
From: Zakir4477
To: support@fulltiltpoker.com
« Previous | Next »




Hi,

I never heard back from FTP about this e-mail. Please let me know the status of the money about to be credited to my account. What is causing the delay and when can I expect the money to hit my account? I ask because your e-mail said 24 hours and it's been about five days. Thank you for your quick attention to this matter.

Sincerely,

Zak

Zakir4477 wrote:

>Hi,
>
>Just wanted to let you know that this amount has not yet been credited to my account, and it's been two days. Please look into this and let me know what's causing the delay. Thank you,
>
>Zak
>
>Full Tilt Poker - Support <support@fulltiltpoker.com> wrote:
>
>>Hello Zakir,
>>
>>We are contacting you regarding the $1,000,000 Guarantee tournament that
>>you played in on October 21, 2007.
>>
>>At 2:08 a.m. (ET), a major Internet Service Provider (ISP) experienced a
>>technical issue that interrupted connectivity to a number of sites,
>>including Full Tilt Poker. Unfortunately Zakir, this occurred while you
>>were playing in our $1,000,000 Guarantee tournament.
>>
>>Ordinarily, we do not make adjustments because of internet connectivity
>>issues beyond our control. As you know, there are inherent risks with
>>playing in an online poker room. However, given the importance of our
>>$1,000,000 Guarantee tournament, we are making a special exception in
>>your case.
>>
>>While we cannot be held responsible for conditions on the Internet, we
>>would like to credit you a portion of your chip equity at the time of
>>disconnection as a consolation and token of our sympathies for being
>>disconnected at a crucial stage of the tournament.
>>
>>Your account will be credited $3,398.22 within 24 hours. This amount is
>>20% of the difference between your equity at the time of disconnection
>>($21,295.12) and your winnings.
>>
>>Thank you for playing at Full Tilt Poker Zakir, and if there's anything
>>else we can help you with, please let us know.
>>
>>Kind Regards,
>>
>>Kristen
>>Full Tilt Poker Support
>>
>>----------------------------------------------------------------------
>>Please remember never to give out your password or enter
>>account details over the Internet. Full Tilt Poker staff will
>>never ask you for your password. For your security, always
>>keep this information a secret.
>>
>>Learn, Chat, and Play with the Pros
>>----------------------------------------------------------------------
>>
>>
>>
>>
>

Re: Help with FTP - FTPDoug please help
 

call them

Re: Help with FTP - FTPDoug please help
 

[ QUOTE ]
call them

[/ QUOTE ]

And after you get THAT number, can you forward Bill Gates, Brad Pitt, Oprah Winfrey and Santa Claus's numbers to me

Re: Help with FTP - FTPDoug please help
 

Wow, they suck! Their server goes down and they tell you that you should be aware of the risks of playing online?

Re: Help with FTP - FTPDoug please help
 

Yeah, I'm trying to be even-headed and calm about this, but I really don't like how they're treating me.

Re: Help with FTP - FTPDoug please help
 

2+2ers,

A major internet service provider did experience a technical disruption early in the morning on October 22.

While this caused an outage to various internet sites for some of our players, the issue was completely independent from us and outside of our control.

I understand that some of you were promised compensation following this outage. There was a miscommunication and these credits weren’t done when they were supposed to be. I have just been informed they will be completed within 24 hours.

OP, let me know if you haven’t received your credit by tomorrow and I will look into this for you.

Sean

Re: Help with FTP - FTPDoug please help
 

[ QUOTE ]
2+2ers,

A major internet service provider did experience a technical disruption early in the morning on October 22.

While this caused an outage to various internet sites for some of our players, the issue was completely independent from us and outside of our control.

I understand that some of you were promised compensation following this outage. There was a miscommunication and these credits weren’t done when they were supposed to be. I have just been informed they will be completed within 24 hours.

OP, let me know if you haven’t received your credit by tomorrow and I will look into this for you.

Sean

[/ QUOTE ]

you are literally the only good thing about full tilt. they really really suck and so many people dont play on there because they suck.

Re: Help with FTP - FTPDoug please help
 

[ QUOTE ]
you are literally the only good thing about full tilt. they really really suck and so many people dont play on there because they suck.

[/ QUOTE ]
FTPDoug too. [img]/images/graemlins/tongue.gif[/img]

I've never had any problems with FTP support, and they've gotten a ton faster (for me at least). I only wish I had gotten at least like $50 compensation when I lost quads to a straight flush. Just because. [img]/images/graemlins/frown.gif[/img]

Re: Help with FTP - FTPDoug please help
 

Sean, Thank you so much for your reply. I will post and let you know by tomorrow if and when I get the credit. I've been a little frustrated with FTP and am really grateful for your response. Keep up the good work and thank you again for responding.