Public apology to DAC- His account has been cleared.
 

DAC,

WSEX apologizes.

I apologize.

Your account is now open. Your withdrawal is already on its way to you. You are welcome to continue playing or withdraw the balance.

I admit we have made some mistakes here and we are sorry. Some of the tools you were using did yield a false positive. We will be clarifying our terms and conditions in the very near future to make sure there are no misunderstandings moving forward.

Although I don't respond to every post, I do appreciate everyone's input and ideas in this matter and I will take them into consideration.

Fred Balfour
General Manager
WSEX.com

*

Edit/MH: To add link to original thread.

Re: Public apology to DAC- His account has been cleared.
 

Are you really sure, GM?

Still, nobody wants to play DAC in the future anyway.

So DAC, just ban yourself, you cheater.

Re: Public apology to DAC- His account has been cleared.
 

I give props to WSEX and WPEX for handling the situation so fast. Now if only they could detect bots and cheating earlier on instead of at withdrawal. Plus make it clear what software is not allowed. But hey, good customer service WPEX.

Re: Public apology to DAC- His account has been cleared.
 

I'm a sports guy myself. WSEX has a really good reputation in that arena. I'm hoping with some improvements, WPEX will also find the same success in poker.

Re: Public apology to DAC- His account has been cleared.
 

If DAC was using a bot do you think he would send you that program?

Re: Public apology to DAC- His account has been cleared.
 

Excellent. I'm glad this worked out for everyone. [img]/images/graemlins/smile.gif[/img]

Good that you are going to finetune your T&C's, and extended a public apology, too.

Re: Public apology to DAC- His account has been cleared.
 

[ QUOTE ]
If DAC was using a bot do you think he would send you that program?

[/ QUOTE ]
Would it matter if one of the programs he did send them was responsible for setting off a false positive?

Re: Public apology to DAC- His account has been cleared.
 

[ QUOTE ]
If DAC was using a bot do you think he would send WPEX that program?

[/ QUOTE ]

Good question. I don't know how WPEX determines whether someone uses a prohibited bot or not. Ask them how they investigate these things. If the guy was using a bot, then WPEX should ban his ass early on. Don't think some players are going to want play DAC now anyway.

Re: Public apology to DAC- His account has been cleared.
 

Great job, Fred.

You attention and presence is extraordinary. Thank you for all the hard work.

If I may make a suggestion, making a list of "banned" programs and aids will be tough since they will always be changing, renamed, or just new. Instead, make a list of "allowed" programs and aids (Poker Tracker) and say everything else is play at your risk, and let people check with you if they have questions. Just $0.02.

If/when WPEX grows beyond the point where you can personally handle issues like this, I hope there is some way you "institutionalize" the kind of support you provide. Its unparalleled.

Re: Public apology to DAC- His account has been cleared.
 

Very well handled, by both WPX and DAC.