Undisclosed Moneybookers Fees
 

It has been mentioned in the ‘List of eWallets for Canadians (#2 of 2)’ thread but I thought it might deserve it’s own thread. Apparently there is an extra $20 charged when requesting a cheque from Moneybookers, making the total amount to cash out by cheque ~$25. To be clear, this is for a non-couriered cheque. It appears to be a set fee, as others have experienced the same thing. Moneybookers is claiming it is a bank fee as it is not currently listed on their website. They keep saying there is nothing they can do about it. The email I received is below:

Dear Pissed Off Customer,

Thank you for contacting our support team and for the document provided.

We would like to kindly inform you that a fee of 20.00 USD has been applied on this transaction by the bank. Unfortunately, Moneybookers Ltd. cannot cover such fees at this stage as they are beyond Moneybookers' control and are imposed by the banks themselves.

However, please note that the issue has been brought to the attention of our department in charge. As soon as we have any updates we will contact you again.

Should you have further questions or need assistance feel free to contact us at any time.

Best Regards,
Maya
The Moneybookers Team

At the very least, I think they should at least inform people of these random fees that they are going to charge.

Re: Undisclosed Moneybookers Fees
 

Quote:
We would like to kindly inform you that a fee of 20.00 USD has been applied on this transaction by the bank. Unfortunately, Moneybookers Ltd. cannot cover such fees at this stage as they are beyond Moneybookers' control and are imposed by the banks themselves.
If this is true I would change banks. If not have moneybookers prove it.

Re: Undisclosed Moneybookers Fees
 

wow, gross. thanks for the heads up.

Re: Undisclosed Moneybookers Fees
 

Yeah these guys have some strange rules i was recently whoring Sportingbet (basically paradise) casino.
Logged into MB as usual and went to transfer some cash. However with sportingbet you have to send the money the MB acc to MB acc way not MB to casino.
I done this anyways and my acc is immediately locked and they request ID off me even though ive sent them my ID and copy of a bank statement before which they accepted as valid ID.
So my account is reopened a week later and alls fine but why the hell do they have this service available if they lock your acc every time you use it?
This is the second time ive used this method of transferring both times my acc was locked and reopened when i sent them ID.Doesnt make sense to me at all.

Re: Undisclosed Moneybookers Fees
 

I've also experience this unlised $20 fee however I've never received any email like you did. To me they've just requested I send a copy of the cheque to them and they've pretended they dont know whats going on.