Re: Fulltilt froze my account with 47 grand in it
 

If you play at FT, just play there knowing that if there is an account investigation you can kiss your sanity goodbye for at least 4 weeks during the silent period.

After 4 weeks, then it's time to start the process to get some answers within the next two weeks.

That's just the way they operate, and they've proven they will never change. If you can't handle it, you shouldn't be playing there. They have demonstrated time and again this is how they do their investigations. Nobody should be surprised by it at this point.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
[ QUOTE ]
tell me again why ppl play anywhere else but stars.

[/ QUOTE ]

[/ QUOTE ]

I know why, they can't handle not having rake back.
I agree with you, not worth rake back anymore

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
tell me again why ppl play anywhere else but stars.

[/ QUOTE ]

[/ QUOTE ]

I know why, they can't handle not having rake back.
I agree with you, not worth rake back anymore

[/ QUOTE ]
This is just not true. Without wanting to get into the rakeback v FPP's again, rakeback is huge for many people. I havn't played there for a few months but did play at FTP for about a year with no real problems. I never had my account blocked and they did reply to emails (albeit, slower than Stars).

We get a few posts here complaining and everyone jumps on the bandwagon saying how bad they are. We don't know the full details so the delays may be reasonable.

Microbob, before you start bashing me for what i have said, I do agree that lack of replies in this case are inexcusable. If any FTP rep is reading this please just keep the OP informed. A dialy email is not too much to ask even if it just says the investigations are still proceeding and you are awaiting other information.

Re: Fulltilt froze my account with 47 grand in it
 

I see nothing bash-worthy here. Looks all well and good to me.

FWIW - it's not just a matter of everytime this happens at FT we all go crazy and jump on the bandwagon and it's all FT bashing from all the Stars lovers.
If Stars did something like this to one of their customers I would be tearing into them and their inapprorpiate conduct just as much if not moreso. Although the phrase, "this is the type of thing I would expect to see at FT" might pop in there at some point.

Anyway, I don't even go so far as to not recommend people stop playing there and I'm a little surprised at some of those who are so turned off by this incident that they say it isn't worth playing there at all. But if it puts you at ease of mind that your money won't get locked then I suppose it's pretty understandable.
But for those who want to play there I hardly advocate abandoning them entirely over something like this. It's a pretty small risk overall obviously. Especially if you don't do player-transfers and probably also true if you don't play very much heads-up.
However, if you're a high-volume player-transfer and heads-up kind of guy then it seems you run a higher risk but I still think it's more likely to just end up being a major inconvenience and a lot of stress without REALLY having to worry about them stealing your money if you really didn't do anything wrong.

I do think people should continue to speak up though which is I guess what ends up looking like 'everyone jumping on the bandwagon'.
FT's behavior on this has been pretty bad. They might not think they have done anything wrong and that people like me are over-reacting. But if nobody else speaks up and they are allowed to get away with continuing to think that they're doing things just fine then they will just keep on doing it.

And anyone who deigns to actually ask FT why they haven't been responded to within the time-frame that FT themselves previously gave will continue to be told that they are being kind of a pest and that the money will be frozen for even longer if they don't stop.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]

I was writing about once a day and then got a letter back from them saying that I was actually slowing down the investigation.

[/ QUOTE ]
Wow, that is messed up.

Situations like described in this thread are the exact reason I never play at Full Tilt.

Re: Fulltilt froze my account with 47 grand in it
 

Well i will rephrase then. I played at fulltilt cause I was receiving 27% rake back. I just think stars has alot better tour. and an easier format o play and navigate on. feel like i'm playing in a cartoon on ft. I have heard story after story on here abput frozen accounts due to bots and overzealous (mis-spell prob) behaviour of Full tilt poker security. I would'nt mind playing bots at all cause I really doubt they are programmed to handle fold equity situations. If you cant beat a bot shorthanded then you must be a poor player due to the fact the bots cant handle being bluffed that well. In the united states from experience of dealing with well run businessess, if you are a good paying customer and there was any problem with your account you would usually receive a phone call and feel valued and thanked for being a customer. Full ilt poker seems to come off (and maybe its me) , like there doing everyone a favor. It will eventually catch up to full tilt if us market becomes regulated cause more customer orientated sites will come on the seen and take market share. I know stars is not as fishy as party, but if you practice good game selection you can find good games at all levels. Just takes some patience and investigating. I contacted them recently regarding an issue of not being able to log on after an update. Even though I had to email instead phone like party, they were back 2 me within a few hours and suggested i restart computer which worked. I contacted full tilt once by email regarding deposit problems and they responded the next day. I know my grammer is poor cause im very tired right now, but in a successfull business family where you take care of your customers and resolve customer complaints very rapidly, and pay close attention to all departments looking out for loose cannon managers such as a security department mgr wanting to look good to the higher ups. Sorry about the lenght, I have been playin online quite often since 1999 at paradise poker.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
Am I the only one here that sees a possibility that FTP has strong evidence that OP violated some rules?

[/ QUOTE ]
Of course there is some possibility.

However, given that I am not convinced in the infallibility of FTP, it seems rough to let them steal $47k without justifying themselves.

[ QUOTE ]
Its pretty easy to jump on the "i hate ftp" bandwagon, but lets say that they come out with information in a few days that shows OP used a bot, or cheated somehow. Then, would you still bash FTP for the way they handled this situation?

[/ QUOTE ]
Yes.

Because this poor bloke has had $47k stolen from him, and he has no way of defending himself.

[ QUOTE ]
OP if you have done nothing wrong, then you really do have nothing to worry about. imo

[/ QUOTE ]
If Stars can wrongly accuse TeddyFBI's mother, then there is no doubt in my mind that FTP can make a mistake here.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
But I do disagree with "And whether guilty or innocent I think the site has an obligation to inform their players of what is going on and to respond to e-mails." If the party is very guilty and the website has proven evidence, then I don't think that they owe anything to the player.

[/ QUOTE ]
This assumes that FTP never makes mistakes.

I think it would be fair to say that this is unlikely.

[ QUOTE ]
It woudln't be hard for FTP to tell the customer what is at the heart of the investigation,

[/ QUOTE ]
I agree.

[ QUOTE ]
so I believe that in certain situations, the customer is kept in the dark for a reason.

[/ QUOTE ]
What possible reason could there be?

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I've never really heard of FTP (at least not within this year) not responding to players within 2-3 days in normal situations.

[/ QUOTE ]
Read more IG forum please.

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I guess I rather wait and see what the outcome is, before I pass judgement.

[/ QUOTE ]
But the issue at hand is the delay - that's what people are passing judgement on.

[ QUOTE ]
But if she is guilty of some fradulent activity, then I will have had no problem with how they handled it.

[/ QUOTE ]
I think that even people accused of serious crimes should be told what they are accused of; even people accused of serious crimes deserve a presumption of innocence; even people accused of serious crimes should be allowed to respond to the accusations against them.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
Because this poor bloke has had $47k stolen from him, and he has no way of defending himself.

[/ QUOTE ]
OP's money isn't stolen or even confiscated. It's just frozen while FTP investigates whatever it is they suspect her of doing.

Eventually they may accuse her of something and decide to close her account and/or confiscate funds. At that point I would hope she gets an opportunity to defend herself. But we aren't there yet. You are just unnecessarily inflaming matters by using words like "stolen" when they clearly don't apply yet.

Let's keep the discussion focused on the things FTP is actually doing wrong in this case:

1. Being rude to a good customer.

2. Not giving the customer an honest timeline for when they hope to resolve this situation.

3. Making promises to respond within a specific timeframe and not keeping those promises.

We've been around these issues before with FTP and they keep promising to reform their system and do better. Apparently they need to try again. Good customer service and a thorough investigation need not be mutually exclusive.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
OP's money isn't stolen or even confiscated. It's just frozen while FTP investigates whatever it is they suspect her of doing.

[/ QUOTE ]
"Seizing someone's money, with no reasoning or justification, and refusing to say when it will be returned" is pretty close to a decent working definition of "stealing."

Let's call a spade a spade. No other business in the world would be allowed to behave like this.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]


Let's call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]

Re: Fulltilt froze my account with 47 grand in it
 

I agree well said. Patience has looooonnnnnnnnnggggggggg past. I don't think I could react in such a way as sillysal is handling this matter. I was just curious at what point do we call this type of handling the matter stealing if it's premature. 1,2,3 months. Wow it has already been 3 weeks and counting. Is poker rigged. Hmmmmmmmmm. Why not disclose what the problem is. I know F.T.P. doesn't want to reveal how screwed up their system is. I think they owe it to their customers. Is it too early to say [censored] F.T.P. and move on or should I continue to reserve judgement 1,2,3 months from now. I wonder what the majority of poker players think of F.T.P. not only on this matter but everything as a whole.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
[ QUOTE ]
OP's money isn't stolen or even confiscated. It's just frozen while FTP investigates whatever it is they suspect her of doing.

[/ QUOTE ]
"Seizing someone's money, with no reasoning or justification, and refusing to say when it will be returned" is pretty close to a decent working definition of "stealing."



[/ QUOTE ]

hi friends i'm back!!! [img]/images/graemlins/smile.gif[/img]

well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[ QUOTE ]
call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]

paypal did this to me 3 times! [img]/images/graemlins/frown.gif[/img]

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[/ QUOTE ]

Source?

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
[ QUOTE ]
well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[/ QUOTE ]

Source?

[/ QUOTE ]

From OP's statement

"received a letter stating that my account was suspended following a 96 hour investigation of my “table play"

Without saying OP is innocent or guilty, I think this situation is a little different from others.. The other situations people usually talk about are when FTP just freezes people's accounts with no explanation.

I guess what im saying is....FTP saying that it is suspending the account after "96 hours of investigating OP's table play" is their "reasoning"

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
Let's call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]
1. You are an insurance company. Your policyholder is demanding payment for a warehouse that burned down. It sure looks like arson and the owner is the prime suspect, but it's messy and you can't be sure. Do you:

A. Pay the policyholder "his money" for the loss of his warehouse.

B. Refuse to pay while your arson expert does a careful investigation.

2. You are a bank. A customer deposits a very large check drawn on another account at your bank. Now the customer wants to withdraw the money. Your signature expert says the check looks like a forgery but maybe it isn't. Do you:

A. Allow your customer to withdraw "his money".

B. Refuse to allow the withdrawal until you can contact the person who supposedly wrote the check, even though he is on vacation overseas and cannot be reached for several weeks.

3. You are a homeowner. You hire a contractor to do major work on your house. The work is done and he is demanding final payment. Unfortunately you strongly suspect that instead of hiring an electrician, he had his untrained and unlicensed son rewire your kitchen. Do you:

A. Pay the contractor "his money".

B. Refuse to pay until you hire an inspector to review the electrical work.

4. You are an online poker room. A customer wants to cash out. You are currently investigating apparent credit card fraud involving many tens of thousands of dollars in losses and dozens of player accounts doing multilevel chip dumps. It appears that much of the tainted funds were dumped to the player in a very suspicious headsup cash game. Do you:

A. Pay the player "his money"?

B. Freeze the account while conduct a painstaking investigation of all the money flows to sort out the guilty from the innocent bystanders. An important part of the effort is allowing plenty of time for the real card holders to discover and dispute all the fraudulent charges.

You say no other business in the world would behave like this!? Quite the contrary, almost no one makes a habit of promptly paying large sums of money to someone who seems to be cheating them.

Do I blame FTP for bad service and lack of communication? Absolutely. It's terrible and they do it over-and-over.

Do I blame FTP for freezing accounts while they investigate allegations of major wrongdoing? Of course not! Quite the contrary I expect them to diligently investigate fraud and cheating. I want honest games to play in. Furthermore if FTP allows themselves to be stolen blind then soon they will be bankrupt and then no one gets their money back.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
You say no other business in the world would behave like this!? Quite the contrary, almost no one makes a habit of promptly paying large sums of money to someone who seems to be cheating them.

[/ QUOTE ]

The difference between FTP and the examples you quoted is that in the examples, a business needs to provide a reason.

If you're concerned about shoddy construction in the bathroom, you tell the contractor that you're concerned about shoddy construction in the bathroom. You can't unilaterally decide that you're not paying the contractor 'cause something is not right, without telling him what is wrong.

[ QUOTE ]
Do I blame FTP for bad service and lack of communication? Absolutely. It's terrible and they do it over-and-over.

[/ QUOTE ]
I agree.

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Do I blame FTP for freezing accounts while they investigate allegations of major wrongdoing? Of course not!

[/ QUOTE ]
I agree - you are spot on. I am a big fan of sites taking a harsh line against people who break the rules, and of doing what they can to stop fraud.

I don't think that this is incompatible with telling a client why you have seized $47k and what you're investigating.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
[ QUOTE ]
Let's call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]
1. You are an insurance company. Your policyholder is demanding payment for a warehouse that burned down. It sure looks like arson and the owner is the prime suspect, but it's messy and you can't be sure. Do you:

A. Pay the policyholder "his money" for the loss of his warehouse.

B. Refuse to pay and tell him only that he's being investigated, but not tell him what he's being investigated for.

2. You are a bank. A customer deposits a very large check drawn on another account at your bank. Now the customer wants to withdraw the money. Your signature expert says the check looks like a forgery but maybe it isn't. Do you:

A. Allow your customer to withdraw "his money".

B. Refuse to allow the withdrawal, and then tell him the more he complains about you holding his money, the longer you'll take in paying him.

3. You are a homeowner. You hire a contractor to do major work on your house. The work is done and he is demanding final payment. Unfortunately you strongly suspect that instead of hiring an electrician, he had his untrained and unlicensed son rewire your kitchen. Do you:

A. Pay the contractor "his money".

B. Refuse to pay until you hire an inspector to review the electrical work, but not giving him any sort of timeframe as to how long this will take, and not responding to his inquiries during the entire process.



[/ QUOTE ]

FYP to reflect how FTP would handle things if they ran any of the above businesses.

Re: Fulltilt froze my account with 47 grand in it
 

any updates?

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
"Seizing someone's money, with no reasoning or justification, and refusing to say when it will be returned" is pretty close to a decent working definition of "stealing."

Let's call a spade a spade. No other business in the world would be allowed to behave like this.

[/ QUOTE ]

Customs. Not really a business but try crossing the US/Canada border with $50k in cash.

Bank of Nova Scotia / BMO / TD Canada Trust / Royal Bank (so 4 out of 5 of the Canadian big banks) have frozen accounts of mine for anywhere from 2-3 days to 2 weeks.

I agree it is awful and shouldn't happen but real business do exactly the same thing.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
Customs. Not really a business but try crossing the US/Canada border with $50k in cash.

[/ QUOTE ]

You've gotta be kidding me if you reckon they're not going to explain what they're doing while they're doing it.

Certainly, everything the Australian Customs Service does is subject to review by a court, and they're typically pretty good at explaining what they're doing (although AQIS does much more of the seizing of stuff where this is more relevant)

[ QUOTE ]
Bank of Nova Scotia / BMO / TD Canada Trust / Royal Bank (so 4 out of 5 of the Canadian big banks) have frozen accounts of mine for anywhere from 2-3 days to 2 weeks.

[/ QUOTE ]
And I am certain they explained how and why they were doing it while they freezed your accounts.
[ QUOTE ]
I agree it is awful and shouldn't happen but real business do exactly the same thing.

[/ QUOTE ]
No. "Real" businesses let you know why they're doing it, and keep you informed of the progress.

There is obviously nothing wrong with a seizure per se; it's the lack of communication that accompanies this that is the offensive part.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
There is obviously nothing wrong with a seizure per se; it's the lack of communication that accompanies this that is the offensive part.

[/ QUOTE ]

While I agree in theory I just don't know what could be communicated. Until the investigation is 100% done they can't make any commitments since things might change. They also can't reveal what the investigation involves since then that information could be used by people in the future to circumvent security. They would be pretty much limited to just courtesy e-mails stating we haven't forgotten about you and we are still working on it.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
They also can't reveal what the investigation involves since then that information could be used by people in the future to circumvent security.

[/ QUOTE ]

Given that we live in societies which are willing to have public trials for murderers and rapists (despite the fact that knowledge could be theoretically used by future murderers and rapists to commit their crimes) I don't think it is unreasonable to have the same standard for alleged card cheats.

[ QUOTE ]
They would be pretty much limited to just courtesy e-mails stating we haven't forgotten about you and we are still working on it.

[/ QUOTE ]
Well, that would be an improvement too.

Although, I don't think that's right.

For example, they could say: "We have detected that you played a series of unusual hands with player ABC. Can you please explain your thinking during these hands?"

or

"You have had a lot of transfers from player DEF. What is your relationship with that player?"

or

"We noticed that you play very long sessions. Can you please tell us about this?"

or

etc.

Re: Fulltilt froze my account with 47 grand in it
 

OP, I was sorry to read about your situation. Legal action would almost certainly not help you - you can certainly do nothing until their investigation is complete (whenever that might be) unless it takes a wholly unreasonable amount of time, by which I mean weeks or more. I think you are entitled to ask them to commit to a timetable and I think they should now say how long it's going to be and stick to it, given their first estimate has busted out.

I also think you should press FT for interest if and when your money is released, FT would be acting unreasonably if they did not at least put your funds on minimum deposit whilst they investigate.

Even if there is unreasonable delay or your money is eventually confiscated I'm sorry to say you would almost certainly be wasting your time bringing a lawsuit. The amount involved is probably not enough to warrant bringing what would be expensive and difficult Court proceedings even if your opponent were a US citizen - previous legal poster unfortunately didn't address the problems you would have in enforcing any judgment against FT who are of course not based on US soil, even supposing you could show it was all a big mistake. Don't take my word for it, try and engage an attorney on a contingency basis for this job and you will soon find out. They will want you to pay a fat hourly rate which will soon eat up any benefit you might get out of a lawsuit.

You're obviously an experienced and ruthless player whether or not guilty as charged. It sucks that you have nobody to appeal to other than the useless shills that are the KGC, but hey, you knew that when you signed up.

Next time maybe manage your exposure a little more tightly? Being accused (rightly or wrongly) of cheating and having your funds delayed or confiscated is a business risk for you just like being robbed at gunpoint is a serious business risk for live cash players.

Even better, move to Britain FFS, zero income tax and a choice of sites with robust oversight.

Josem, you're wrong. Banks freeze money on court order all the time where fraud is alleged. They can be committing an offence if they even discuss details of a freezing order with the customer. And lol at getting any information out of Customs if they decide to stop you and inspect your body cavities.

Re: Fulltilt froze my account with 47 grand in it
 

"Even better, move to Britain FFS, zero income tax and a choice of sites with robust oversight."


American citizens leavin in England or elsewhere still owe income-tax. Supposedly gamblers don't even get a tax-exception for their first $80k of income earned aborad although it has been argued that gambling professionally somehow makes a difference.

Don't want to turn this into a tax thread of course...just pointing out that "move to England, pay no taxes" is not necessarily accurate for an American citizen.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
"Even better, move to Britain FFS, zero income tax and a choice of sites with robust oversight."


American citizens leavin in England or elsewhere still owe income-tax. Supposedly gamblers don't even get a tax-exception for their first $80k of income earned aborad although it has been argued that gambling professionally somehow makes a difference.

Don't want to turn this into a tax thread of course...just pointing out that "move to England, pay no taxes" is not necessarily accurate for an American citizen.

[/ QUOTE ]

I agree its not as simple as clicking your heels, but doable. But yeah, off topic.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
well I think the "reasoning" is fraud activities, and the "justification" is information that they gathered after watching 92 (or was it 94) hours of sillysal's table play. So I too think stealing is a harsh word.

[/ QUOTE ]

Source?

[/ QUOTE ]

From OP's statement

"received a letter stating that my account was suspended following a 96 hour investigation of my “table play"

Without saying OP is innocent or guilty, I think this situation is a little different from others.. The other situations people usually talk about are when FTP just freezes people's accounts with no explanation.

I guess what im saying is....FTP saying that it is suspending the account after "96 hours of investigating OP's table play" is their "reasoning"

[/ QUOTE ]

The letter they sent me did not say they gathered information after watching my play for 96 hours. They said that they were suspending my account and that it would be resolved in 96 hours. The reason for the investigation was cited as "table play."

FTP has been in touch with me and I expect this matter to be resolved soon.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
American citizens leavin in England or elsewhere still owe income-tax. Supposedly gamblers don't even get a tax-exception for their first $80k of income earned aborad although it has been argued that gambling professionally somehow makes a difference.

[/ QUOTE ]

It needs to be earned income. Gambling winnings are not "earned." I believe (it is just that, a belief) a professional can convert it earned income.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]

The letter they sent me did not say they gathered information after watching my play for 96 hours.

[/ QUOTE ]


[ QUOTE ]
I received a letter stating that my account was suspended following a 96 hour investigation of my “table play”.

[/ QUOTE ]

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
OP, I was sorry to read about your situation. Legal action would almost certainly not help you - you can certainly do nothing until their investigation is complete (whenever that might be)

[/ QUOTE ]

You'd be surprised what an official legal letter from a lawyer can do.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
[ QUOTE ]

The letter they sent me did not say they gathered information after watching my play for 96 hours.

[/ QUOTE ]


[ QUOTE ]
I received a letter stating that my account was suspended following a 96 hour investigation of my “table play”.

[/ QUOTE ]

[/ QUOTE ]

We have temporarily suspended your Full Tilt Poker account pending a
review of your table play. This review should be completed within 96
hours.

Because the review is in progress, we will be unable to provide specific
information. An investigator may contact you during the course of this
review for additional information.

We appreciate your patience and will contact you with further details
when our review is complete.

Thank you for your cooperation.

Regards,

Jeremy E
Security and Fraud
Full Tilt Poker


Here's the original letter.

Re: Fulltilt froze my account with 47 grand in it
 

okay.
Yeah, the way you wrote that in the original sentence makes it kind of easy to misinterpret.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
I rebuffed his romantic advaces and this turned the poor liitle boy into the raving lunatic he is today.

[/ QUOTE ]

Awesome [img]/images/graemlins/laugh.gif[/img] The truth comes out, Gatorade.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
Josem, you're wrong.

[/ QUOTE ]
No, I'm not actually.

[ QUOTE ]
Banks freeze money on court order all the time where fraud is alleged.

[/ QUOTE ]
AND THEY DO SO WHILE COMMUNICATING WITH THE ALLEGED FRAUDSTER!

As I've said a number of times in this thread (and elsewhere) there is nothing inherently wrong with locking an account while it is investigated.

There is, however, something wrong with locking the account and not communicating with the person who has had their account locked.

We extend this courtesy to rapists and murderers. Why are poker players less deserving than rapists and murderers?

[ QUOTE ]
They can be committing an offence if they even discuss details of a freezing order with the customer.

[/ QUOTE ]

I don't believe your claim. Here's a local example where the investigators even put out a press release detailing the alleged crimes! This was just the first result on Google.

That's a far cry from FTP where they don't even tell the poor bloke who's had tens of thousands of dollars locked up what he's under suspicion of.

[ QUOTE ]
And lol at getting any information out of Customs if they decide to stop you and inspect your body cavities.

[/ QUOTE ]

From http://www.aph.gov.au/library/pubs/b.../2000bd114.htm

"The Customs Act also stipulates when personal searches can be carried out. The stringency of the statutory regime varies according to the intrusiveness of the search. The requirements for carrying out an external search are briefly described later in this Digest. If a detainee does not consent to an internal search, an application for an order must be made to a judge. The judge must not make the order unless satisfied that there are reasonable grounds for suspecting that the detainee is internally concealing a suspicious substance...(15)"

Re: Fulltilt froze my account with 47 grand in it
 

The fact that FTP stated that they'd only need 96 hours to complete the investigation -- and that the investigation has now gone over two weeks, makes FTP look even more pathetic and incompetent.

But the OP shouldn't dare question how long the investigation has gone -- if she does, they've warned her that they'll "punish" her by dragging it out even longer.

Re: Fulltilt froze my account with 47 grand in it
 

[ QUOTE ]
The fact that FTP stated that they'd only need 96 hours to complete the investigation -- and that the investigation has now gone over two weeks, makes FTP look even more pathetic and incompetent.

But the OP shouldn't dare question how long the investigation has gone -- if she does, they've warned her that they'll "punish" her by dragging it out even longer.

[/ QUOTE ]

I don't see how asking for answers in an email delays the process much more than a minute or two. I'm sure the CS just writes a memo to investigations and asks if so and so's investigation has any new info to be conveyed to the accused. They would simply answer yes or no. It can't possibly delay them in any meaningful way.

Odds are these investigations mostly just sit idle while time passes on for various reasons. Threes no way theres people working on them for hours each day trying to clear them up.

Re: Fulltilt froze my account with 47 grand in it
 

"OMGZZZ!!!! Reading yet another e-mail from this customer asking yet again why we're not responding to her has put me on such tilt. How come she keeps bugging me? This is interrupting my flow. Every time she writes I have to take a 5 hour break to recover from the stress and after that I can't remember where the hell I was on these hand-histories so I have to start over."

Re: Fulltilt froze my account with 47 grand in it
 

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The fact that FTP stated that they'd only need 96 hours to complete the investigation -- and that the investigation has now gone over two weeks, makes FTP look even more pathetic and incompetent.

But the OP shouldn't dare question how long the investigation has gone -- if she does, they've warned her that they'll "punish" her by dragging it out even longer.

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I don't see how asking for answers in an email delays the process much more than a minute or two. I'm sure the CS just writes a memo to investigations and asks if so and so's investigation has any new info to be conveyed to the accused. They would simply answer yes or no. It can't possibly delay them in any meaningful way.

Odds are these investigations mostly just sit idle while time passes on for various reasons. Threes no way theres people working on them for hours each day trying to clear them up.

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Yeah, exactly. It just goes to show you the kind of company you're dealing with when you get a response like the one that FTP sent the OP.

Re: Fulltilt froze my account with 47 grand in it
 

"Running this online poker company would be so much easier without customers"

I think there's a Yes Minister episode in this stuff.

Re: Fulltilt froze my account with 47 grand in it
 

This still isn't resolved? Wtf I read your first post and was astounded by the delay. 47,000 grand sitting there and they just let you flounder. What a [censored] up industry at times.

Lucky my stakes don't require me to leave more than $5,000 onsite. These investigations should not take this long or do we assume that the workload is just too heavy. Hey FT you want to freeze 47,000 then you should hire the friggin staff to investigate it quickly! When they unfreeze your account tell them to pay you interest cause that's what they are earning with your money right now.