Internet outage. Complaints. FTP closes account.
 

As you all know with what happened last week with the internet outages I to was affected while almost placing 2 final tables at the time this occured. By the time i was able to log back in( nearly 45 minutes), where I was in top 10 in both tournaments at the time with roughly 30-40 players left in both, I came back with very minimal chips(2-3 BBs). I soon went out in both and was disgusted. I wrote FT a email stating that I wanted to be compensated more $$ as they should have paused the games until this matter was fixed as most sites do in these types of situations. Has happened on Stars and Party to me 3 times and the games were always paused/voided and payouts based on chip count.

Here is the email I received 4 days later:

Hello Jeremy,

Thank you for contacting Full Tilt Poker Support.
You paid $69+$6 to play in T#29380156; subsequently you came out with
$121, an overall profit of $47. This sum is the portion of the prize
pool owed to 25th place.

To reiterate, you did not lose money in this game. We cannot return to

you money which you did not lose, nor can we adjust your final
placement
for this game.

This decision is final and will not be negotiated.

We appreciate your past business and wish you success in your future
endeavours.

Regards,

Brian
Full Tilt Poker Support

----------------------------

Note the sentence:

"We appreciate your past business and wish you success in your future endeavours."

They actually closed my account after I sent 3 emails about this as I did not receive an email response for 4 days! I had $435 in my account as well as 35,000 FTP points and its still closed! Ive emailed them and no response! WTF????

I dont know whats goin on here but with accounts being closed and $$ being confiscated for no reason a lot lately at this site and now my situation, I seriously think they have rip off con artist workin for the site!!

Can someone please help me here!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

something tells me your emails were less than pleasent

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

Ya know, everytime I see one of these, the whole story isn't told, You sure you are not missing some details?

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

Post all of the e-mails you sent them.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

1st email I sent:

IT APPEARS YOU GUYS AND STARS ALL CRASHED!! I WAS IN
THE MIDDLE OF A $69+6 TOURNAMENT WITH $7,400 CHIPS. WE
WERE DOWN TO ABOUT 50 PLAYERS , 36 GOT PAID! WHATS THE
DEAL HERE? ARE YOU GOIN TO CHOP THE PRIZE POOL LIKE
STARS DOES??? IVE READ 2+2 FORUM AND THERE ARE OTHER
PLAYERS WHO ACTUALLY ARE STIULL CONNECTED AND PLAYIN!
WHY ARENTT YOU GUYS PAUSING THE GAMES!!!!

WEBEZ

-------------------------------------

2nd email after 2 days of waiting for a response:

Hello,

Its been 2 days now and still no reply from my original email about being disconnected while playin in a tournament. This is by far the worst service ive ever witnessed. You going to ignore this situation??? I want an answsere!!
3rd email after 4 days!

THIS IS TOTAL BS!! THE ENTIRE WEB CRASHED FOR USA AND
U GUYS KEEP RUNNING THE GAMES SO YO DONT LOSE PROFIT!
THSOUSANDS OF PLAYERS FROM USA SUFFEERED DISCCONECTS
FROM ALL MAJOR SITES AND YOU GUYS DONT PAUSE THE GAMES
LIK ANY OTHER SITE DOES? I WAS IN THE $22,000
GUARNATEE WITH 7,400 CHIPS AND BY THE TIME I WAS ABLE
TO RECONNECT (30 minutes later) IM DOWN TO 1,500! THIS
iS TOTAL BS! YOU GUYS ARE EITHER SUPPOSED TO PAUSE THE
TRNYS OR VOID THEM AND CHOP THE POOL LIKE EVERY OTHER
SITE!!!!! WHAT COMPENSATION ARE YOU GOING TO GIVE
ME???????????

WEBEZ

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

OWNED!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

After the 3rd email I sent them they closed my account with no warning, response besides the 1 1st listed above! Ive read several other topics where players had their accounts closed on FT on these forums and same situaiton. No communication whatsoever! Now my account is closed for me asking WTF is takin them so long???? After this display I'll gladly take my $$ and play elsewhere as this is the worst service ever!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

Of course there is more to it than the OP is saying. No site wants to close accounts and lose trade.

There is a lot of FTP bashing lately. Now, I agree that that their customer service could be improved in respect of replying to complaints quicker and anaswering emails in a more timely manner. But they are not dishonest and it is one of the better sites out there. IMHO Stars are 1st, FTP are 2nd. Take your pick on the rest.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

lol

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

They read 2+2, you know.

[ QUOTE ]
IM PERSONALLY GOING TO REAK HAVOC ON THOSE DMB [censored]!

[/ QUOTE ]

[ QUOTE ]
LETS ALL BOYCOTT THIS POS PLACE!

[/ QUOTE ]

[ QUOTE ]
FT BY FAR HAS THE WORST CUSTOMER SUPPORT SERVICE OF ANY SITE IVE PLAYED ON AND AFTER THIS DEBACLE I WILL INDEED PLAY ELSEWHERE AS I WILL NOT TOLERATE THEIR LACK OF SUPPORT AND SINCERITY TO THE ONES WHO PAY THEIR BILLS.

[/ QUOTE ]

[ QUOTE ]
FOLLOW ME IN BOYCOTTING THIS WASTE OF A JOKE SITE.

[/ QUOTE ]

[ QUOTE ]
UNTIL THEY CREDIT ME OR SEND ME A GENUINE NON AUTO REPLY EMAIL I'LL DO ANYTHING IN MY POWER TO TAKE BACK FROM THEM WHAT THEY TOOK FROM ME.

[/ QUOTE ]

Are you really that surprised they no longer want your business?