Everest: Cash frozen, require more than passport + ID
 

I was down to my last 1k at everest poker (I play other sites) and decided to put it on a NL 5/10 table. I'd been playing 1/2 and 2/4 regularly. I won about 1.5k quick and then tried to cashout. Behold, my cashout was cancelled and my acount frozen, requiring proof of ID/address. Sure, w/e. I send them my driver's license, high-res scan. Address clearly seen. They are unhappy with that and request that I send them a bank or credit card statement or utility bill to prove my address and name. I am 18 and live with my parents. I receive no bill whatsoever since my credit card payments are handled 100% via internet. I moved last year so my cheques show my old address.

I decided to scan and send them my passport, showing clearly my address. They still refuse to unlock my account, saying:

Our verification specialist is requesting a bank statement displaying
your name and address as a proof of address.

Seriously, wtf? A passport + govt ID isn't good enough, but some crappy statement from bank/credit card/utility is?

I'd like to precise that I deposited to this site (and cashed out a month or two ago) using MB, which has my address as VERIFIED and credit card as VERIFIED. The money I deposited did NOT come from CC (even on MB, it was funded from other site cashout). The money was deposited months ago.


Is their keeping my account locked reasonable? I don't even know what to send them anymore, I just don't have any statements like what they request. I don't get bank/cc statements, all of that is online. I do receive magazines... should I scan the cover of a magazine I'm subscribed to?

Re: Everest: Cash frozen, require more than passport + ID
 

look get ur moms bank account statement ur name on a printer and paste ur name in glue and then scan it there u go

Re: Everest: Cash frozen, require more than passport + ID
 

send u passport + utility bills of your father or mother (Last name is important)...i did it w no problems

Re: Everest: Cash frozen, require more than passport + ID
 

[ QUOTE ]
I don't get bank/cc statements, all of that is online.

[/ QUOTE ]

Go to your bank and ask them to print out or mail you a bank statement. There might be a small fee. Make sure the address on the statement matches that of your picture ID.

Re: Everest: Cash frozen, require more than passport + ID
 

[ QUOTE ]
[ QUOTE ]
I don't get bank/cc statements, all of that is online.

[/ QUOTE ]

Go to your bank and ask them to print out or mail you a bank statement. There might be a small fee. Make sure the address on the statement matches that of your picture ID.

[/ QUOTE ]

All I had to do was log onto my bank account online, and clicked on "view statements" I then printed that page out, scanned it, and sent it in. That worked for me!

Re: Everest: Cash frozen, require more than passport + ID
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
I don't get bank/cc statements, all of that is online.

[/ QUOTE ]

Go to your bank and ask them to print out or mail you a bank statement. There might be a small fee. Make sure the address on the statement matches that of your picture ID.

[/ QUOTE ]

All I had to do was log onto my bank account online, and clicked on "view statements" I then printed that page out, scanned it, and sent it in. That worked for me!

[/ QUOTE ]

OP, there you go.

Re: Everest: Cash frozen, require more than passport + ID
 

Thanks Rainie I'll try that out I guess. Still dumb that they'd need so much :X

Re: Everest: Cash frozen, require more than passport + ID
 

Maybe but I think it's pretty standard for poker sites to ask for utility bill or bank statements when they require identification.

Re: Everest: Cash frozen, require more than passport + ID
 

I always love how they are so much tougher when you are trying to withdraw money than when you are trying to deposit!!!