Who processes the Ongame cashouts? (Tower problems)
 

How does this Ongame Network & Tower process their cash outs? I'm getting very frustrated and stressed with delayed cash outs. I have two Neteller cash outs that have been processed by Tower according to their website. However they have not hit my Neteller account.

I email their support (no phone number given!), and they reply once per 24 hours. First they simply say that it might take 3 business days from Neteller to process the cash out.. Right.. If they pay me, I can't see how it is up to Neteller to process the cashout (manually) at all. But I wait.

Next email,I ask them to track the payment. They come up with some info, including a transaction ID, and I contact Neteller. Of course the ID is Tower's internal one, but I need the NETELLER transaction code.. I'm sure any support person should realize this in the first place if he tells me to contact Neteller.

Third email, they say they forwward the issue to the payment department. WTF! After 3 days of emails they actually turn to payment department?? Another 24 hours probably. Waiting..

Beware of this site Tower (or the network). It's not the cash out itself, but the dubious customer support. I'm pretty sure this delay isn't Netller's fault, but that was the first thing they tried to imply.

Is the skin processing these cashouts or the Ongame network? I must find someone to contact directly. This is half of my roll and I'm stressed.

Re: Who processes the Ongame cashouts? (Tower problems)
 

I just checked my transactions from Tower to Neteller -no problems. I hope they sort it out for you.

Re: Who processes the Ongame cashouts? (Tower problems)
 

I am also having lots of problems with Tower.

I would recommend to withdraw your cash ASAP.

Re: Who processes the Ongame cashouts? (Tower problems)
 

But JBM - u r an affiliate. Arent u?

Re: Who processes the Ongame cashouts? (Tower problems)
 

An hour ago someone complained in the lobby that he hadn't received his cash... Severe problems?

Re: Who processes the Ongame cashouts? (Tower problems)
 

[ QUOTE ]
An hour ago someone complained in the lobby that he hadn't received his cash... Severe problems?

[/ QUOTE ]

Oh man, would be so much easier and better for the business to not offer continuous 7x bonuses if you cannot afford it than to not pay people any more.

(Just early speculation)

I will let you know how it goes.

Re: Who processes the Ongame cashouts? (Tower problems)
 

I got a check from the a couple of days ago. It says "if undeliverable please return to Customer Service Department -- OnG [Canadian address]." OnG = OnGame?

Re: Who processes the Ongame cashouts? (Tower problems)
 

Any update on the cashout status kylma?

I´m also waiting a cashout from them to neteller that was recorded in their transactions log on 7th of this month.

They have always paid me fast and never had a problem.

Also cleared a $500 bonus a few hours ago and it didn´t get released. The points keep counting but no $$$ on acount so far.

Re: Who processes the Ongame cashouts? (Tower problems)
 

After a few emails and more than a week of wondering what or who is the reason for the delay, I did get paid. I'm gonna continue playing there, but another mess like this, and it's just the final cash out and some other skin.

Re: Who processes the Ongame cashouts? (Tower problems)
 

FWIW - I used to receive my Neteller cashouts in 2 days and my bonuses used to be credited immediately - I have now been waiting 1 week for a $5k cashout (Tower still havent actually processed it) and had to wait 24hrs to receive my last bonus.

Re: Who processes the Ongame cashouts? (Tower problems)
 

Too many comments like this now. I think I will cash out continuously when winning, keeping the roll small there. And if they won't fix their financial stability, they lose a high volume customer.

Re: Who processes the Ongame cashouts? (Tower problems)
 

Thats my plan too, unfortunately they currently have 80% of my bankroll either on the site or stuck in cashouts.

Re: Who processes the Ongame cashouts? (Tower problems)
 

Bonus used to be credited instantly and it took now less then 12 hours to be credited.
The cashout that should have arrived on the 8th only arrived today.

I don´t think that it´s bad and need to panic. Just that it was better.

Re: Who processes the Ongame cashouts? (Tower problems)
 

I got my bonus instantly today. I see no problems with the bonus. Haven't done any cashouts.

Re: Who processes the Ongame cashouts? (Tower problems)
 

[ QUOTE ]
I got my bonus instantly today. I see no problems with the bonus. Haven't done any cashouts.

[/ QUOTE ]

Could have been a brief and temporary problem as it looks now.

Let´s all remember that towergaming is on the ongame network and that ongame belongs to bwin.

Re: Who processes the Ongame cashouts? (Tower problems)
 

My cashout finally arrived - things seem to be going very very slow at Ongame right now.

Re: Who processes the Ongame cashouts? (Tower problems)
 

I've done tons of cashouts from Tower, all with no problems. Admittedly, none in the last month or so. Also, the customer support is better than any site besides Stars that I've played at. If they're having problems, I would venture it's Ongame-related and not Tower.

Re: Who processes the Ongame cashouts? (Tower problems)
 

I also have no problems with tower, moneybookers cashout arrive after 3 days.

Re: Who processes the Ongame cashouts? (Tower problems)
 

in fact, another withdrawal just arrive, it took less then 30 hours.
I had some kind of feeling, too, mainly because I was fkd up by primepoker, fearing that tower would do the same..
but they are def. not.

Re: Who processes the Ongame cashouts? (Tower problems)
 

Hi everyone, my name is Elizabeth and I am the Customer Support Supervisor at Tower Gaming. I hope to clear the air on the cashout problems that have been mentioned here. We did experience an unusual delay with transactions that were requested on Oct 30th and 31st that have all been rectified at this time. We were informed by our Accounting Team that this was caused by a ‘rare’ communication problem between our Network and our payment processors.
Another thing we have noticed is a ‘longer than usual / but still within the timeframe’ cashouts from Neteller. Keep in mind that the turnaround time for a Neteller cashout is 1-3 ‘business’ days. Once the full 3 business days have passed, we are then able to request an escalation of the cashout to be looked into further. The cashout could simply have been redirected to one of your previous payment methods due to the ‘equal in/equal out’ policy our Network has, so you may want to check any other accounts that you have deposited with, such as MoneyBookers.
If you have any questions, our Support Team is always willing to assist; you can direct all questions to our team at support@towergaming.com.
Regards,
Elizabeth, Supervisor
Tower Gaming