This kinda pissed me off
 

So I bought Tony Hawks Proving Ground a few days ago. A friend of mine told me afterwards I should have gone with EA's "Skate" instead. I looked at some reviews and clips for it and after playing a little bit of Tony Hawk I decided I wanted Skate instead. I wasn't sure what the policy on returning games was, so I called the store (EBgames) to ask. I explained that I purchased THPG from their store only a few days ago, and that the game was in perfect mint condition with less than an hour of play on it, and I wanted to exchange it for another game of equal value. He told me that he couldn't do that. The best he said he could do was buy back the game from me, for 20 [censored] bucks. I literally said to him, "Seriously?"

Now I can see them not giving me a complete refund or exchange, perhaps making me pay 5 or 10 bucks since it was opened and they can't sell it new. I've seen them sell used games for almost the exact same price as the new version, in fact they tried to sell me a used version of some game recently for $55 when the new version was $60, so I assume that they would do the same for my mint condition THPG. But jesus, $20? That is pretty much a slap in the face. I would rather break the disc in half, coat it with antifreeze, then feed it to my dog than sell it back to those scumbags at 33% of it's original value so they can resell it for roughly the same price as the new version and make even more at my expense.

Maybe I'm overreacting, but I think this is pretty effed up. This is a company that specializes in buying/selling both new and used games. Can't they use some common sense to realize that I deserve a reasonable refund in my case, at least in the form of store credit to buy another game from them?

Re: This kinda pissed me off
 

why would you feeding your dog something coated in antifreeze? you sick [censored].

Re: This kinda pissed me off
 

would you be more, less, or equally outraged if they had a "no return" policy?

Re: This kinda pissed me off
 

Yeah, it sucks, but it keeps teenagers from scaming them, which would undoubtedly happen if they gave a full refund. $5 or $10 less seems appropriate, but what can you do.

Just take it back to Wal-Mart.

Re: This kinda pissed me off
 

This is worse than a slap in the face. You've lost your manhood. Burn this place to the ground.

Also, does anyone use those game rental services like Gamefly? TR please.

Re: This kinda pissed me off
 

http://futonreport.net/stuff/2007/05/lebronfuming.jpg

Re: This kinda pissed me off
 

Isn't it a law or something that you're allowed to return any product until 30 days after you buy it?

Re: This kinda pissed me off
 

Stores that deal in games have to jack up the previously viewed prices and keep down Trade in values. They make so little off of new games, this is how they make some nice profit.

Re: This kinda pissed me off
 

[ QUOTE ]
I would rather break the disc in half, coat it with antifreeze, then feed it to my dog

[/ QUOTE ]

Hey Mike Vick, calm the [censored] down.

Re: This kinda pissed me off
 

[ QUOTE ]

Also, does anyone use those game rental services like Gamefly? TR please.

[/ QUOTE ]

This is an email notifying you that the _defective_ game Devil May Cry 3 was placed in the mailbox by <drunken friend> on March 16th. Your ultimatum of "receiving the game" by 3/29/2006 is:

1) a unilateral "contract" that has been accepted your company and your company alone, and thus void.

Essentially, your claim is TRUE LUNACY. You have breached your contract that your company had entered into with me, whereby in exchange for an amount of $21.95 per month, you would supply me with (keyword) OPERATIVE (end_keyword) games of my choice. If my credit card is charged any amount for the defective game that was in breach of our contract for a supply of games in exchange for monetary considerations, please understand that your company WILL be reported to the Better Business Bureau, the Securities and Exchange Bureau, the Department of Agriculture, and as a result, be under investigation by the proper governmental authorities for business fraud and assorted other white-collars crimes that I care not to mention here.

In my previous complaints I have not addressed the matter of non-operative games being delivered to me in breach of our contract, and I will address this complaint now. I requested a rental of Devil May Cry 3 in March, which was purportedly sent by your company on March 6, 2006. I received this _defective_ game on March 15th, which was complete unplayable, and thus in breach of our contract for an _effective_ game rental in consideration of the $21.95 that I paid per month. After much effort, I got in touch with your company's customer service, and eventually, a replacement game, Devil May Cry 3: Dante's Awakening was purportedly to be sent on March 17, 2006. My rental plan currently guarantees me two (keyword) OPERATIONAL (end_keyword) games out simultaneously at any time of the month for the fee of $21.95. Unfortunately, I've only had the ability to play one game, Metal Gear Solid 3: Snake Eater, and have not the ability to play the other game of MY choice, pursuant to our contract, Devil May Cry 3.

The time that I have spent on this issue, replacing the defective game, and dealing with your defective customer service has far surpassed the terms of our contract. In consideration of the $21.95 that I have paid your company, I have received nothing but grief, hardship, and complete and utter wastes of time regarding what is rightfully mine contractually. I have been nothing but a spectacular customer to you, returning games such as Resident Evil 4 on time, and purchasing games such as Madden NFL 06 pursuant to your rules. What I have gotten in return is a defective game and a condescending email message that I am the party actually at fault for _your_ company's mistakes and defective games.

You have now, officially, crossed the line. You may consider this formal notification that I have initiated a breach of contract and inadequate business conduct complaint with several governmental agencies, including the Better Business Bureau and the Department of Commerce. I realize that most of your entire corporation is comprised of maladjusted individuals who take pride in taking advantage of indigent persons such as myself, but this lack of professionalism will last no longer.

In a short time you will be held accountable for the deeds and threats that were aimed at myself and my fellow video game renters. We are not to be threatened by your bourgeois and outlandish claims. If you thought that this was a joke, you are gravely mistaken. The video game community is not one to be trifled with. In conclusion, I demand two (2) free months of video game rentals for the time and effort that I have spent on this issue that was completely in the fault of your company, and in addition, two (2) free months of video game rentals for the emotional distress that I have suffered througout this ordeal. Would you like your company to undergo a jury trial for intentional infliction of emotional distress towards a legislatively protected national minority group? I think not. There is no veiled threat here, just a wake up call. I do not think that it is too much to presume that your company understands the concept of "customer service" and "opportunity cost" and "the customer is AlWaYs RiGhT". Perhaps you may try to prove me wrong.

Have a great day.

Best regards,

<drunken friend>

Re: This kinda pissed me off
 

[ QUOTE ]
Isn't it a law or something that you're allowed to return any product until 30 days after you buy it?

[/ QUOTE ]

LOLOL. Ya. Here is a good idea for you...
1. Go buy a car
2. Drive it for 29 days
3. Return it

Re: This kinda pissed me off
 

eviljeff,

Did they give him four free months of rentals or did he have to choke a bitch?

Re: This kinda pissed me off
 

[ QUOTE ]
why would you feeding your dog something coated in antifreeze? you sick [censored].

[/ QUOTE ]

[ QUOTE ]
[ QUOTE ]
I would rather break the disc in half, coat it with antifreeze, then feed it to my dog

[/ QUOTE ]

Hey Mike Vick, calm the [censored] down.

[/ QUOTE ]

Lol take the internet more seriously plz.

Re: This kinda pissed me off
 

[ QUOTE ]

Also, does anyone use those game rental services like Gamefly? TR please.

[/ QUOTE ]

Actually I just signed up with this site today because I'm beginning to realize what a waste it is to buy the vast majority of games. Very few have good replay value, most are only fun for a few hours or until you beat the main campaign. I don't particularly enjoy playing Xbox Live, seeing as how countless 10 year olds kick my ass in about any game I play to the point that it's more annoying than fun, but that's just me. I've even beaten some of these games on the hardest difficulty mode, but I consistently get my ass handed to me by kids half my age.

But like I was saying most games really just aren't worth it to buy. The only games I own currently that I think were good purchases were Halo 3, Gears of War, and Bioshock. Granted I don't have a ton of games or play much video games in general, but that's my opinion anyways.

Re: This kinda pissed me off
 

Maybe do research before you buy a game next time?

Re: This kinda pissed me off
 

[ QUOTE ]
[ QUOTE ]
Isn't it a law or something that you're allowed to return any product until 30 days after you buy it?

[/ QUOTE ]

LOLOL. Ya. Here is a good idea for you...
1. Go buy a car
2. Drive it for 29 days
3. Return it

[/ QUOTE ]


Err, not sure if you were being sarcastic, but the law I mentioned I know specifically from when I just bought my car. By law I was allowed to return it before 30 days. That's the law in NY anyways.

Re: This kinda pissed me off
 

Taso,

Google "Lemon law," and no, there isn't a universal return policy on any item that applies to everything all the time.

Re: This kinda pissed me off
 

[ QUOTE ]
Isn't it a law or something that you're allowed to return any product until 30 days after you buy it?

[/ QUOTE ]
no, do you think there should be?

Re: This kinda pissed me off
 

[ QUOTE ]
Maybe do research before you buy a game next time?

[/ QUOTE ]

I think you missed the point.

Re: This kinda pissed me off
 

rundownhouse - That's not it, it had nothing to do with the car being a 'lemon' or not. It was a "if you change your mind, you can return the car up till 30 days."

theblackkeys - I'm still not sure I'm wrong on this, I remember reading about it somewhere when researching a product, i THINK. I'll post again if I ever find the link. As for if I think there should be, no I don't.

Re: This kinda pissed me off
 

op,

you're a goddamned idiot

Re: This kinda pissed me off
 

i recently bought guitar hero 3, unfortunately i bought the playstation 2 version instead of the xbox 360 version because i am an idiot. i opened it too.. sucks. i hope i can get an exchange.

Re: This kinda pissed me off
 

[ QUOTE ]
i recently bought guitar hero 3, unfortunately i bought the playstation 2 version instead of the xbox 360 version because i am an idiot. i opened it too.. sucks. i hope i can get an exchange.

[/ QUOTE ]
Much more likely than in OP's case. You can always say it was a gift, although that may not work since it has been opened.

Re: This kinda pissed me off
 

[ QUOTE ]
op,

you're a goddamned idiot

[/ QUOTE ]
qft

Re: This kinda pissed me off
 

[ QUOTE ]
I literally said to him, "Seriously?"

[/ QUOTE ]

Re: This kinda pissed me off
 

Mod chip ftw

Re: This kinda pissed me off
 

[ QUOTE ]
[ QUOTE ]
Maybe do research before you buy a game next time?

[/ QUOTE ]

I think you missed the point.

[/ QUOTE ]

Nope, but there's no good way to respond to his post other than "tough luck", so I thought I'd offer some advice to help him avoid this scenario in the future.

Re: This kinda pissed me off
 

[ QUOTE ]
[ QUOTE ]
I seriously said to him, "Literally?"

[/ QUOTE ]

[/ QUOTE ]

Re: This kinda pissed me off
 

[ QUOTE ]
op,

you're a goddamned idiot

[/ QUOTE ]

lol the OOT crowd always makes me laugh.

Re: This kinda pissed me off
 

One of my best friends in high school was/is a pretty big gamer. He has like 3 different consoles and whatnot, and basically sits around in his house all day playing video games. Barely works, doesn't go to school, etc. For years, he would go to the local Gamestop, EB, and this other video game store by his house. He would buy a game, go home and play/beat it, come back to the store within a week, and exchange it for another game. I mean, he did this for years. He played like every game that was out, and rarely paid for any. He'd keep the ones he really liked/could play again (racing games, etc). The guys at the store(s) eventually caught on, and he'd just cite their exchange policy. Anyways, he told me eventually that the local Gamestop changed their return policy because of him. I'm not sure how much truth there is to this, it was probably just a nationwide thing because of people like him.

Overall, it's pretty common knowledge nowdays that you can't return/exchange video games.

Re: This kinda pissed me off
 

Are you serious? They run a business. They buy video games from you for $20 and resell them for $55. What is upsetting to you about this? If you think this is so outragous, why don't you start your own business where you buy video games from kids for $50 and resell them for $55? No flaw in that plan, right?

Re: This kinda pissed me off
 

What mookboi said. As soon as you said you had it for "a few days" I knew you were effed. That policy is in place to prevent them from losing money to geeks like the one he mentioned, and I'm perfectly fine with it as it will hopefully help keep costs down.

Just buy both games. Use the one you're not playing as a coaster for your bong.

Re: This kinda pissed me off
 

Just take it back to them and say it was defective. When they give you a new game DON'T OPEN IT! And take it to another location of theirs or Wal-Mart ect... and get the game you want. Yes this may take a couple of hours, but in the end you get what you want, and they get the shaft!

Re: This kinda pissed me off
 

OP,

I really don't get why you think a store would ever do what you're suggesting (letting you return a game for a small fee). People would abuse a policy like that tremendously.

Also, the 30-day return law is total [censored]. Return policies vary by stores, and states can't govern these policies.

Re: This kinda pissed me off
 

[ QUOTE ]
Are you serious? They run a business. They buy video games from you for $20 and resell them for $55. What is upsetting to you about this? If you think this is so outragous, why don't you start your own business where you buy video games from kids for $50 and resell them for $55? No flaw in that plan, right?

[/ QUOTE ]

Logic and reasoning not allowed you stupid Norge!

Re: This kinda pissed me off
 

[ QUOTE ]
Are you serious? They run a business. They buy video games from you for $20 and resell them for $55. What is upsetting to you about this? If you think this is so outragous, why don't you start your own business where you buy video games from kids for $50 and resell them for $55? No flaw in that plan, right?

[/ QUOTE ]

So if I have a problem with their policy I should start my own company or STFU? That sounds completely logical, sir. Do go on.

They have already profited from my initial purchase a few days ago, why do they need to make more money off the same purchase? Also, does making your customers happy not count for anything? If I decide to not buy games at all from them anymore, that's hundreds of dollars a year of my money that is going to a rival business. So even from a pure profit standpoint, it makes sense to do what they can within reason to make me happy so that I continue to give them my business. There are so many game stores around and the only thing seperating any of them is customer service. What I asked for was not crazy or unreasonable at all, anyways.

Re: This kinda pissed me off
 

20 bucks....take it or leave it.

http://i83.photobucket.com/albums/j3...tachment-2.jpg

Thanks for your business

Re: This kinda pissed me off
 

[ QUOTE ]
They have already profited from my initial purchase a few days ago, why do they need to make more money off the same purchase?

[/ QUOTE ]
Not if you return it to them. [img]/images/graemlins/confused.gif[/img]

Re: This kinda pissed me off
 

[ QUOTE ]
OP,

I really don't get why you think a store would ever do what you're suggesting (letting you return a game for a small fee). People would abuse a policy like that tremendously.

Also, the 30-day return law is total [censored]. Return policies vary by stores, and states can't govern these policies.

[/ QUOTE ]

I don't see how it would be abused if the policy stated something like "returns must be less than a week old and the game must be in perfect condition. The customer must also pay a $5 fee." How exactly is a policy like that going to be abused?

Edit: Also to add to the above because there seems to be some confusion, you can only return the game in exchange for another game, not for cash.

Re: This kinda pissed me off
 

[ QUOTE ]
[ QUOTE ]
Are you serious? They run a business. They buy video games from you for $20 and resell them for $55. What is upsetting to you about this? If you think this is so outragous, why don't you start your own business where you buy video games from kids for $50 and resell them for $55? No flaw in that plan, right?

[/ QUOTE ]

So if I have a problem with their policy I should start my own company or STFU? That sounds completely logical, sir. Do go on.

They have already profited from my initial purchase a few days ago, why do they need to make more money off the same purchase? Also, does making your customers happy not count for anything? If I decide to not buy games at all from them anymore, that's hundreds of dollars a year of my money that is going to a rival business. So even from a pure profit standpoint, it makes sense to do what they can within reason to make me happy so that I continue to give them my business. There are so many game stores around and the only thing seperating any of them is customer service. What I asked for was not crazy or unreasonable at all, anyways.

[/ QUOTE ] Ok. You're right. I can't tell you what should piss you off. Stop shopping there sounds like a brilliant idea. Good luck finding a store that lets you return opened video games.