Internet outage. Complaints. FTP closes account.
 

As you all know with what happened last week with the internet outages I to was affected while almost placing 2 final tables at the time this occured. By the time i was able to log back in( nearly 45 minutes), where I was in top 10 in both tournaments at the time with roughly 30-40 players left in both, I came back with very minimal chips(2-3 BBs). I soon went out in both and was disgusted. I wrote FT a email stating that I wanted to be compensated more $$ as they should have paused the games until this matter was fixed as most sites do in these types of situations. Has happened on Stars and Party to me 3 times and the games were always paused/voided and payouts based on chip count.

Here is the email I received 4 days later:

Hello Jeremy,

Thank you for contacting Full Tilt Poker Support.
You paid $69+$6 to play in T#29380156; subsequently you came out with
$121, an overall profit of $47. This sum is the portion of the prize
pool owed to 25th place.

To reiterate, you did not lose money in this game. We cannot return to

you money which you did not lose, nor can we adjust your final
placement
for this game.

This decision is final and will not be negotiated.

We appreciate your past business and wish you success in your future
endeavours.

Regards,

Brian
Full Tilt Poker Support

----------------------------

Note the sentence:

"We appreciate your past business and wish you success in your future endeavours."

They actually closed my account after I sent 3 emails about this as I did not receive an email response for 4 days! I had $435 in my account as well as 35,000 FTP points and its still closed! Ive emailed them and no response! WTF????

I dont know whats goin on here but with accounts being closed and $$ being confiscated for no reason a lot lately at this site and now my situation, I seriously think they have rip off con artist workin for the site!!

Can someone please help me here!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

something tells me your emails were less than pleasent

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

Ya know, everytime I see one of these, the whole story isn't told, You sure you are not missing some details?

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

Post all of the e-mails you sent them.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

1st email I sent:

IT APPEARS YOU GUYS AND STARS ALL CRASHED!! I WAS IN
THE MIDDLE OF A $69+6 TOURNAMENT WITH $7,400 CHIPS. WE
WERE DOWN TO ABOUT 50 PLAYERS , 36 GOT PAID! WHATS THE
DEAL HERE? ARE YOU GOIN TO CHOP THE PRIZE POOL LIKE
STARS DOES??? IVE READ 2+2 FORUM AND THERE ARE OTHER
PLAYERS WHO ACTUALLY ARE STIULL CONNECTED AND PLAYIN!
WHY ARENTT YOU GUYS PAUSING THE GAMES!!!!

WEBEZ

-------------------------------------

2nd email after 2 days of waiting for a response:

Hello,

Its been 2 days now and still no reply from my original email about being disconnected while playin in a tournament. This is by far the worst service ive ever witnessed. You going to ignore this situation??? I want an answsere!!
3rd email after 4 days!

THIS IS TOTAL BS!! THE ENTIRE WEB CRASHED FOR USA AND
U GUYS KEEP RUNNING THE GAMES SO YO DONT LOSE PROFIT!
THSOUSANDS OF PLAYERS FROM USA SUFFEERED DISCCONECTS
FROM ALL MAJOR SITES AND YOU GUYS DONT PAUSE THE GAMES
LIK ANY OTHER SITE DOES? I WAS IN THE $22,000
GUARNATEE WITH 7,400 CHIPS AND BY THE TIME I WAS ABLE
TO RECONNECT (30 minutes later) IM DOWN TO 1,500! THIS
iS TOTAL BS! YOU GUYS ARE EITHER SUPPOSED TO PAUSE THE
TRNYS OR VOID THEM AND CHOP THE POOL LIKE EVERY OTHER
SITE!!!!! WHAT COMPENSATION ARE YOU GOING TO GIVE
ME???????????

WEBEZ

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

OWNED!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

After the 3rd email I sent them they closed my account with no warning, response besides the 1 1st listed above! Ive read several other topics where players had their accounts closed on FT on these forums and same situaiton. No communication whatsoever! Now my account is closed for me asking WTF is takin them so long???? After this display I'll gladly take my $$ and play elsewhere as this is the worst service ever!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

Of course there is more to it than the OP is saying. No site wants to close accounts and lose trade.

There is a lot of FTP bashing lately. Now, I agree that that their customer service could be improved in respect of replying to complaints quicker and anaswering emails in a more timely manner. But they are not dishonest and it is one of the better sites out there. IMHO Stars are 1st, FTP are 2nd. Take your pick on the rest.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

lol

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

They read 2+2, you know.

[ QUOTE ]
IM PERSONALLY GOING TO REAK HAVOC ON THOSE DMB [censored]!

[/ QUOTE ]

[ QUOTE ]
LETS ALL BOYCOTT THIS POS PLACE!

[/ QUOTE ]

[ QUOTE ]
FT BY FAR HAS THE WORST CUSTOMER SUPPORT SERVICE OF ANY SITE IVE PLAYED ON AND AFTER THIS DEBACLE I WILL INDEED PLAY ELSEWHERE AS I WILL NOT TOLERATE THEIR LACK OF SUPPORT AND SINCERITY TO THE ONES WHO PAY THEIR BILLS.

[/ QUOTE ]

[ QUOTE ]
FOLLOW ME IN BOYCOTTING THIS WASTE OF A JOKE SITE.

[/ QUOTE ]

[ QUOTE ]
UNTIL THEY CREDIT ME OR SEND ME A GENUINE NON AUTO REPLY EMAIL I'LL DO ANYTHING IN MY POWER TO TAKE BACK FROM THEM WHAT THEY TOOK FROM ME.

[/ QUOTE ]

Are you really that surprised they no longer want your business?

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

[ QUOTE ]
They read 2+2, you know.

[ QUOTE ]
IM PERSONALLY GOING TO REAK HAVOC ON THOSE DMB [censored]!

[/ QUOTE ]

[ QUOTE ]
LETS ALL BOYCOTT THIS POS PLACE!

[/ QUOTE ]

[ QUOTE ]
FT BY FAR HAS THE WORST CUSTOMER SUPPORT SERVICE OF ANY SITE IVE PLAYED ON AND AFTER THIS DEBACLE I WILL INDEED PLAY ELSEWHERE AS I WILL NOT TOLERATE THEIR LACK OF SUPPORT AND SINCERITY TO THE ONES WHO PAY THEIR BILLS.

[/ QUOTE ]

[ QUOTE ]
FOLLOW ME IN BOYCOTTING THIS WASTE OF A JOKE SITE.

[/ QUOTE ]

[ QUOTE ]
UNTIL THEY CREDIT ME OR SEND ME A GENUINE NON AUTO REPLY EMAIL I'LL DO ANYTHING IN MY POWER TO TAKE BACK FROM THEM WHAT THEY TOOK FROM ME.

[/ QUOTE ]

Are you really that surprised they no longer want your business?

[/ QUOTE ]

LOL nice one. I didn't read his previous posts in the other thread. 2+2 should ban the OP as well. You can tell a lot about some people just by the dumb names they call themselves (soooo funny).

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

Pretty hilarious, IMO.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

death before dishonor!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

this thread is some serious business.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

I will say I personally was very disappointed I didnt get a refund from the sngs I was involved with during the outage.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

[ QUOTE ]
IMHO Stars are 1st, FTP are 2nd.

[/ QUOTE ]
Ummm, no. There are very many inbetween.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

I am still having my coffee so not fully awake but something isn't adding up.

OP was in the top 10 with 30-40 people left.

If there was a substantial outage wouldn't the 20-30 players below him also get blinded out?

That he reconnected and was down to 2-3BB and ended up then going out 25th implies that the outage was actually quite limited.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

[ QUOTE ]
[ QUOTE ]
IMHO Stars are 1st, FTP are 2nd.

[/ QUOTE ]
Ummm, no. There are very many inbetween.

[/ QUOTE ]
I did say IMHO. Who are in between in yours?

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

hang on a tick - they did return OP's $435, didn't they?

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

josem - I don't think so but am not entirely sure.

"I had $435 in my account as well as 35,000 FTP points and its still closed! Ive emailed them and no response! WTF????"


Obviously FT keeping this guy's $435 would be pretty inappropriate no matter how tilty and mean he gets to them regarding their lack of response.

Herny17 - I get the impression that only a handful of players were knocked off of Tilt at the time.
I remember a situation a few days ago where a bunch of Americans came on here saying they just got knocked off Stars. I was never disconnected and only a few of the players at my tables got knocked off. Still read 40k players were on Stars at 1 or 2am eastern or so.
Not sure if the FT outage he is referring to happened at the same time or not but since the tourney continued and he finished significantly lower than when he got knocked off it seems likely it only affected a minority of players.

That doesn't mean they shouldn't give the OP some kind of refund or could have frozen the tournament. Hard to say since we don't have all the details.
Definitely doesn't seem appropriate to confiscate all his money though but perhaps they will let him cash-out and he will find this out eventually when they bother to send him an e-mail telling him what they plan on doing.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

i have a feeling you were going broke anyway with that much in your br and the tournament buy in that you were currently playing

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

If it was only a handful of players I don't believe FTP has any obligation to do anything. Odds are that issue was caused by someone other then the poker site.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

I think they just want to watch you continue freaking out, because it's hilarious. Good move FT.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

I mostly agree if we assume that it was only a handful of players that got knocked off. We don't know that though. Would be interesting if FT had numbers on how many got knocked off and how many were able to continue playing.
If only 2 or 3 out of 50 of their players got knocked-off then yeah...probably no refund is in order.

But FT did more than just "not doing anything.
Closing his account because he was cussing them out at their lack of response seems a bit strange. Don't they get foul-mouthed e-mails from ticked-off customers all the time?
If they keep his funds because of that then that is even stranger.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

They aren't going to keep his money. They aren't that stupid.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

[x] excellent spelling
[x] excellent grammar
[x] Cool Million

Re: Internet outage. Complaints. FTP closes account.
 

Wow, I am amazed that some of you seem to think FTP's conduct is appropriate because he got a little testy in his e-mails. This is typical for FTP, their support people don't take any efforts to make you wanna stay on their site if you are not happy. I got a little testy with them over not getting rakeback and they closed my account. This after being an iron ironman playing alot hours in cash games on FTP. Their support attitude insured that my business is now mostly conducted at Stars. I have no respect for these clowns nor the FTP apologists on here.

If their support people had a clue, they would be much more apologetic and understanding of player frustration. Their are alot of players not playing on FTP specifically because of the awful support attitude, me included. They could learn alot from stars support.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

[ QUOTE ]
1st email I sent:

IT APPEARS YOU GUYS AND STARS ALL CRASHED!! I WAS IN
THE MIDDLE OF A $69+6 TOURNAMENT WITH $7,400 CHIPS. WE
WERE DOWN TO ABOUT 50 PLAYERS , 36 GOT PAID! WHATS THE
DEAL HERE? ARE YOU GOIN TO CHOP THE PRIZE POOL LIKE
STARS DOES??? IVE READ 2+2 FORUM AND THERE ARE OTHER
PLAYERS WHO ACTUALLY ARE STIULL CONNECTED AND PLAYIN!
WHY ARENTT YOU GUYS PAUSING THE GAMES!!!!

WEBEZ

-------------------------------------

2nd email after 2 days of waiting for a response:

Hello,

Its been 2 days now and still no reply from my original email about being disconnected while playin in a tournament. This is by far the worst service ive ever witnessed. You going to ignore this situation??? I want an answsere!!
3rd email after 4 days!

THIS IS TOTAL BS!! THE ENTIRE WEB CRASHED FOR USA AND
U GUYS KEEP RUNNING THE GAMES SO YO DONT LOSE PROFIT!
THSOUSANDS OF PLAYERS FROM USA SUFFEERED DISCCONECTS
FROM ALL MAJOR SITES AND YOU GUYS DONT PAUSE THE GAMES
LIK ANY OTHER SITE DOES? I WAS IN THE $22,000
GUARNATEE WITH 7,400 CHIPS AND BY THE TIME I WAS ABLE
TO RECONNECT (30 minutes later) IM DOWN TO 1,500! THIS
iS TOTAL BS! YOU GUYS ARE EITHER SUPPOSED TO PAUSE THE
TRNYS OR VOID THEM AND CHOP THE POOL LIKE EVERY OTHER
SITE!!!!! WHAT COMPENSATION ARE YOU GOING TO GIVE
ME???????????

WEBEZ

[/ QUOTE ]
They closed your account because they found out you were 14

Re: Internet outage. Complaints. FTP closes account.
 

C'mon, tell the truth.

Did you get all pissy and threaten to kill some of the staff there at FTP? Maybe open a multiple account to do it? I doubt FTP closes anyones account unless the player asks for it to be closed, or threatens to gut the poor staffers like a trout. You threatened to kill them, didn't you, you big fella?? Did it make you feel more like a man? Tell the truth dude. You told them you were going to gut them with your Ginsu!

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

[ QUOTE ]
josem - I don't think so but am not entirely sure.

"I had $435 in my account as well as 35,000 FTP points and its still closed! Ive emailed them and no response! WTF????"


Obviously FT keeping this guy's $435 would be pretty inappropriate no matter how tilty and mean he gets to them regarding their lack of response.


[/ QUOTE ]

I don't care if FT closes his account because he's rude to them, but it doesn't mean FT shoud be able to keep the guy's roll (if that's what happened). OP should at least clarify whether FT is closing his account AND keeping his money or just closing his account.

Re: INTERNET OUTAGE, FULLTILT CLOSES ACCOUNT AND STEALS MY $$!
 

I wanted to close his account as soon as I saw all the CAPS.

Also, if the site didn't go down for everyone, than it isn't their fault. They can't control Internet routing.

C-Dog