WSEX security messure ...unbelievable
 

Changing the address requires to call them, they have NO secure website where you can update your account information.

Ok, I called and the person on the phone requires my password for updating my address.
I asked her to send an e-mail to my registered e-mail address and I will reply my new address per e-mail, she told me she can't do it this way, for updating my address I MUST give her my password over the phone.

WSEX folks this is the most ridiculous security messure from a Pokersite on the NET, giving a password over the phone.
It should scare anyone who has money in your site.

Re: WSEX security messure ...unbelievable
 

I ran into the same problem recently when I tried to cash out. I just had them send my check to my old address. I don't think I'm going to play there anymore anyway. I gave it a chance, but they're just never going to grow into anything significant. Combine that with the drop in rakeback, and that's a wrap for me.

Re: WSEX security messure ...unbelievable
 

You have to remember that passwords over the phone is very standard in the sportsbook industry and of course thats what they mostly do...

Re: WSEX security messure ...unbelievable
 

I have ran into this same situation in the past as well. I am unsure about Niediam's comment about this being the "norm" for sportsbooks, as I am only a casual sports bettor and therefore tend to place bets on sites where I already have my poker funds. I AM sure, though, that it would make a LOT of sense for WSEX to include a feature somewhere in the cashier area of their software that would allow a person to change their address information, etc. without having to speak in person to a representative. Great point.

Re: WSEX security messure ...unbelievable
 

It is unusual for any place to require a password over the phone, but I wouldn't be concerned since you were the one that contacted them...therefore you know that you are actually talking to a WPX rep. If, on the other hand, they called you and requested your password over the phone I would be very concerned.

Re: WSEX security messure ...unbelievable
 

I recently changed my address and cashed out a few days later without a problem. I'm kinda sick and tired of idiots trying to bash WPEX for things which are more than likely their own fault. I think that bad word of mouth is honestly the biggest problem with the site - the software is good, the rakeback is good, and my recent cashout by courier only took 4 days. Low traffic is the only real bad thing, but it's probably largely because of all the stupid people like this and then the other larger group of ignorant people who assume there has to be problems with it. I have a theory - that people who play at wpex and are losing players become embittered that they can't win even with the amazing rakeback, so they resent the site.

of course, this little rant is evidence of my own bitterness with the fact that a great money-maker for me doesn't have the traffic it should, but everything I say stands as true.

Re: WSEX security messure ...unbelievable
 

It's normal for sportsbooks to do this because the "old system" was phone betting. Obv now this is dying they should really replace it, but this is what you get for playing at a site that doesn't care.

Re: WSEX security messure ...unbelievable
 

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It's normal for sportsbooks to do this because the "old system" was phone betting. Obv now this is dying they should really replace it, but this is what you get for playing at a site that doesn't care.

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In my experience, WPEX support is second best in the industry after Stars. Which is to say, the only other site besides Stars that actually has pretty good support.

Re: WSEX security messure ...unbelievable
 

[ QUOTE ]
It is unusual for any place to require a password over the phone, but I wouldn't be concerned since you were the one that contacted them...therefore you know that you are actually talking to a WPX rep. If, on the other hand, they called you and requested your password over the phone I would be very concerned.

[/ QUOTE ]

do they do like a reverse directory to make sure
you're calling from your home phone or the phone
number you registered with them?

Re: WSEX security messure ...unbelievable
 

Today I talked with a supervisor and she was able to assist me and updated my account without submitting my password over the phone (She asked a few question which only the account holder could know).

WSEX, please join the new century and have a secure website up in the near future, submitting a password over the phone is like old bookies in the 70s.

btw. yes their support is friendly and helpfull, but things changed in the digital computerage.

Re: WSEX security messure ...unbelievable
 

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[ QUOTE ]
It's normal for sportsbooks to do this because the "old system" was phone betting. Obv now this is dying they should really replace it, but this is what you get for playing at a site that doesn't care.

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In my experience, WPEX support is second best in the industry after Stars. Which is to say, the only other site besides Stars that actually has pretty good support.

[/ QUOTE ]

I agree with mjkidd. The support at WPX is usually of a very high quality. This is not just in comparison to other poker sites, their level of service compares well to any business.

When I had to change my account info it was a surprise to have them ask me for my password. Its natural to have misgivings. Just change your password once you've completed your transaction with the WPX rep on the phone.

Re: WSEX security messure ...unbelievable
 

It’s mainly for “meta” reasons that this is a terrible security measure. If clients are aware that WSEX in some circumstances asks for your password over the phone, then it makes it easier for fraudsters to call up and obtain your password.

Changing your address should involve an Internet component (where you enter your password obviously) and a telephone verification, where you have to talk to them on the phone and give your new address as well as some detail about your account history that only you would be likely to know (but not your password).

Re: WSEX security messure ...unbelievable
 

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It’s mainly for “meta” reasons that this is a terrible security measure. If clients are aware that WSEX in some circumstances asks for your password over the phone, then it makes it easier for fraudsters to call up and obtain your password.

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While I agree that there should be no need to tell a support rep your password, I don't see how a fraudster could obtain your password by calling support.

Re: WSEX security messure ...unbelievable
 

Unless the fraudster was support. hmmmm.

Re: WSEX security messure ...unbelievable
 

[ QUOTE ]
[ QUOTE ]
It’s mainly for “meta” reasons that this is a terrible security measure. If clients are aware that WSEX in some circumstances asks for your password over the phone, then it makes it easier for fraudsters to call up and obtain your password.

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While I agree that there should be no need to tell a support rep your password, I don't see how a fraudster could obtain your password by calling support.

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I think he means the fraudster would call YOU, not support.

Re: WSEX security messure ...unbelievable
 

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[ QUOTE ]
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It’s mainly for “meta” reasons that this is a terrible security measure. If clients are aware that WSEX in some circumstances asks for your password over the phone, then it makes it easier for fraudsters to call up and obtain your password.

[/ QUOTE ]

While I agree that there should be no need to tell a support rep your password, I don't see how a fraudster could obtain your password by calling support.

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I think he means the fraudster would call YOU, not support.

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Yeah, that's probably what he meant. I would hope no one is dumb enough to give out personal information regarding anything to anyone that calls you. That's even more obvious than knowing not to click a link in a paypal email.

Re: WSEX security messure ...unbelievable
 

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I would hope no one is dumb enough to give out personal information regarding anything to anyone that calls you. That's even more obvious than knowing not to click a link in a paypal email.

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It really isn’t an issue of being ‘dumb’; but merely naïve about computer security issues.

This applies especially to people older than 40 or so who can be rather unsophisticated and gullible about that sort of issue although very intelligent in other areas of life.

It is preferable if all businesses that involve any sort access to an account via the Internet would have a policy that the password is never to be given over the phone. That way it becomes easier to educate the security-naïve group of people: just say ‘never give any Internet password over the phone’.

Re: WSEX security messure ...unbelievable
 

I can understand people being naive about computer security, such as phishing links and so forth especially for older people, but phone phishing has been going on for far longer than the internet has been around, and that's what you're talking about here. People posing as banks wanting you to verify credit card numbers or social security numbers, etc.- this is no different. The first time anyone received a debit/ATM card their bank told them to never tell anyone their pin or to write it down. All I'm saying is I hope people would apply that same logic to someone calling and asking for their password.

You're right though, every internet business should send periodic emails to their customers informing them that no representative would ever contact them requesting personal data by phone (or email) and to never give that information to anyone.

Re: WSEX security messure ...unbelievable
 

You should never have to give your password to a support person. It's not just for the phishing reasons above, but also because the support people shouldn't have access to your password at all as it causes all sorts of security problems. Usually support would be able to change your password, not view it.

I'm pretty surprised that WSEX works like this. They should really start implementing changes here.

Re: WSEX security messure ...unbelievable
 

Another WSEX security issue is that the default login at www.wsex.com is not encrypted.

Encryption should be standard, obviously.

Until then, everyone should remember to click the 'secure login' link before logging in.

And, as jfk mentioned, everyone should log on and change their password if it's integrity is lost by disclosing it to a WSEX rep.

Just commonsense good security measures to take. I agree WSEX should enter the modern era of computer security and eliminate these avenues for compromised password integrity.

Re: WSEX security messure ...unbelievable
 

Are you kidding me? I never heard of one incident where WSEX customers got their account hack or anything like that.

Re: WSEX security messure ...unbelievable
 

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Another WSEX security issue is that the default login at www.wsex.com is not encrypted.

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I just checked this out and you're correct. I can hardly believe this one (which is why I had to check it out for myself).

I see that you can click the "secure" link in the top right.

I honestly don't know what to say here. I'm speechless.

Re: WSEX security messure ...unbelievable
 

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Are you kidding me? I never heard of one incident where WSEX customers got their account hack or anything like that.


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So we should just continue to trust that constantly placing our sensitive information into the hands of others will never create a problem? That's just silliness. I don't know of any problems anyone has ever had either, but encouraging WSEX to step up and modernize their security is wise. This thread is a good idea.