stars support
 

For the first time ever, I am disappointed in Stars support.

Last night I transferred $10,000 to another Stars player. For the unaware, if you've made large transfers with a player before, they are usually quick about doing it and do not require verification. If you haven't, it usually results in them calling (and/or emailing) you to verify the transfer.

This was the first time transferring to this particular player, so, they made their standard call.

Their "security questions" to me:

1. What's the stars name of the player you just transferred to?

2. You recently transferred $12,800 to another player, what's their Stars name?

3. What is the last deposit method you have used on this site?

If these questions are being asked to verify it is in fact me they're talking with on the phone, wouldn't it make sense to ask me Q's that aren't answerable within the Stars client? What's the point of even trying to verify they're talking with me and not someone pretending to be me. If they're going to ask me THESE questions for verification, I wish they'd simply make the phone call be: "Hi is this Mike, did you just transfer $10,000 to someone." "Yes, and yes." "Kbye." BTW, I didn't even really know the answer to their third question, my response was something like "I honestly can't tell you for sure, it's been a long time since I've made a deposit, but anyway if you really need an answer, I'm guessing it was with neteller."

Their support finally = disappointing.

Re: stars support
 

lol i made a 3k transfer and they asked me how i met the guy, whether i knew him in real life or only online

i was like wtf does that have to do w/anything........

Re: stars support
 

What exactly could stars ask you that 1. You remember, 2. They are aware of and 3. Isn't in the client? I can't think of anything. Your playing history can be ascertained from HHs obtained from the client.

Re: stars support
 

Ya, their intent is good but the whole method is flawed when their verification Q's are stupid. I really want to scream into the phone during these calls, STOP WASTING MY TIME, DON'T YOU SEE THIS LAYER OF SECURITY ISN'T STOPPING ANYTHING.

Re: stars support
 

I mean.. they called the phone number you gave them. Guy who answered thought the transfer was fine. I don't really get why they need to do anything else.

Re: stars support
 

wow are you always like this? be happy they do their best to secure your privacy and safety.

anyone could of answered your phone so 3 questions to make sure it's you.

Re: stars support
 

[ QUOTE ]
What exactly could stars ask you that 1. You remember, 2. They are aware of and 3. Isn't in the client? I can't think of anything.

[/ QUOTE ]

Well the point is there shouldn't be any Q's. It should be a phone call to the # they have listed for your account, and simply trust that it is you on the other end picking up. If they call and are told by the other end "yes I made that transfer," that should be the end of the call.

That's my point.

I've had 15+ of these "security calls" this year, with each one of them being dragged out 3 minutes longer than they should be. Keep up this pace, and by the end of the year that's an hour of my time, which putting it into EV terms is a decent amount of "lost time/money."

Re: stars support
 

[ QUOTE ]
Ya, their intent is good but the whole method is flawed when their verification Q's are stupid. I really want to scream into the phone during these calls, STOP WASTING MY TIME, DON'T YOU SEE THIS LAYER OF SECURITY ISN'T STOPPING ANYTHING.

[/ QUOTE ]

you're right. i suggest emailing support and letting them know.

Re: stars support
 

[ QUOTE ]
wow are you always like this? be happy they do their best to secure your privacy and safety.

anyone could of answered your phone so 3 questions to make sure it's you.

[/ QUOTE ]

I'm fine with the call. Do you see why the 3 Q's they ask could be answered by anyone, especially if it was someone who wasn't me, but was sitting in front of a computer with my Stars lobby opened?

Re: stars support
 

[ QUOTE ]
[ QUOTE ]
wow are you always like this? be happy they do their best to secure your privacy and safety.

anyone could of answered your phone so 3 questions to make sure it's you.

[/ QUOTE ]

I'm fine with the call. Do you see why the 3 Q's they ask could be answered by anyone, especially if it was someone who wasn't me, but was sitting in front of a computer with my Stars lobby opened?

[/ QUOTE ]

yes so what do you suggest? they can ask you for your bankaccountnr and birthdate?

Re: stars support
 

Also worth pointing out, how positive it is that this is actually the worst problem I can find with Stars support. So, yeah, not to take anything away from them.

Re: stars support
 

[ QUOTE ]
[ QUOTE ]
[ QUOTE ]
wow are you always like this? be happy they do their best to secure your privacy and safety.

anyone could of answered your phone so 3 questions to make sure it's you.

[/ QUOTE ]

I'm fine with the call. Do you see why the 3 Q's they ask could be answered by anyone, especially if it was someone who wasn't me, but was sitting in front of a computer with my Stars lobby opened?

[/ QUOTE ]

yes so what do you suggest? they can ask you for your bankaccountnr and birthdate?

[/ QUOTE ]

The phone call should end when I say it's me and I made the xfer.

Re: stars support
 

3 minutes? Even at 3BB/100 I doubt thats even close to what AP cost you.

Re: stars support
 

schneids how much would u say it cost u to post this thread, and reply to it 3-4 times

Re: stars support
 

[ QUOTE ]
The phone call should end when I say it's me and I made the xfer.

[/ QUOTE ]

Maybe you should be flattereded? Maybe PS have watched a CR video and just wanted a couple minutes to talk to the world famous Papa warbucks?

Re: stars support
 

[ QUOTE ]
schneids how much would u say it cost u to post this thread, and reply to it 3-4 times

[/ QUOTE ]

This is my choice, the phone call isn't.

Also maybe it's a thinly concealed jab towards AP support [img]/images/graemlins/grin.gif[/img]

Re: stars support
 

everytime i talk to neteller support on the phone they keep asking for my first pet's name. [censored] pain in the ass if your dog has one funny ass name

Re: stars support
 

you know you didnt have to give them your dogs real name right?

Re: stars support
 

you mean like lie?

Re: stars support
 

I read in an internet forum somewhere once that not everyon eis honest on the interweb. Honest

Re: stars support
 

Re: stars support
 

[ QUOTE ]
http://www.canterburypark.com/upload...%20Results.pdf

[/ QUOTE ]

imo you deserve a ban for bumping every scheids thread ever

Re: stars support
 

[ QUOTE ]
[ QUOTE ]
http://www.canterburypark.com/upload...%20Results.pdf

[/ QUOTE ]

imo you deserve a ban for bumping every scheids thread ever

[/ QUOTE ]

imo you suck

Re: stars support
 

The great news to come out of all of this is that whenever you actually want to get on the phone with stars support, just send 10k+ to a friend!

Re: stars support
 

Somebody posted in the zoo that calling WSEX for some reason they had to give their password over the phone...or the support-rep gave the password to them or something.

Now that's just weird.

Agree that this extra 'layer' of security at Stars is pretty silly. But every other site seems to do something in there that is WAY sillier.

Also...does it REALLY take 3 minutes to answer those questions? You guys must be spea......king......real.......ly.........slow.... .....ly.

Re: stars support
 

nice brag about last time you deposited

Re: stars support
 

[ QUOTE ]
The great news to come out of all of this is that whenever you actually want to get on the phone with stars support, just send 10k+ to a friend!

[/ QUOTE ]

5K works too

Re: stars support
 

Can I transfer 10k to someone? I want to answer these questions. :-P

Re: stars support
 

[ QUOTE ]
Can I transfer 10k to someone? I want to answer these questions. :-P

[/ QUOTE ]

i'll take it

Re: stars support
 

I'd say it is more annoying than disappointing.

Re: stars support
 

schneids i've been meaning to ask you, what's your mother's maiden name?

Re: stars support
 

[ QUOTE ]

I've had 15+ of these "security calls" this year, with each one of them being dragged out 3 minutes longer than they should be. Keep up this pace, and by the end of the year that's an hour of my time, which putting it into EV terms is a decent amount of "lost time/money."

[/ QUOTE ]

You know most people can still multi-table while talking on the phone.