UltimateBet:: The Good, The Bad, and The Ugly
 

I've been playing on UB and cashing out, but I'm very curious what others think about UB and the following (please distinguish a and b):

a) cashout difficulties for non-US players
b) cashout difficulties for US players
c) stopping cheats and bots
d) responsiveness and coherence of customer service
e) overall integrity

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

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a) cashout difficulties for non-US players


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lol

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b) cashout difficulties for US players

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lol

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c) stopping cheats and bots

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lol

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d) responsiveness and coherence of customer service

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lol

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e) overall integrity

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lol

hope this helps

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

ouch

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

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ouch

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Welcome to the zoo.

It's like anal -- it hurts less each time you do it (at least that's what I'm trying to convince my wife).

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

ok, let me rephrase my question. Does ANYBODY LIKE UB?

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I'll take the unpopular approach. I've had no difficulties cashing out at UB. Nobody's ever searched my account and I move a few thousand through there every month. I have RB there, and they have a bonus 2 times a week at least.

Customer service is lousy but it is at every place not named Stars. I don't think UB is any worse than Party was back in the day when we could still play there, or worse than Full Tilt is right now.

Haven't had any serious problems at UB for 2 years (had a slight problem cashing out 2 years ago but was resolved in 2 emails and 18 hours). So I'd rate myself satisfied with UB for the time being.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

[ QUOTE ]
I've been playing on UB and cashing out, but I'm very curious what others think about UB and the following (please distinguish a and b):

a) cashout difficulties for non-US players
b) cashout difficulties for US players
c) stopping cheats and bots
d) responsiveness and coherence of customer service
e) overall integrity

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a. Can't comment.
b. The check by courier works very well, there is a $25 fee but I am getting checks in around a week.
c. I've heard bots are rampant in the micro limit and high stakes HU limit games, and that UB simply doesn't care about them. I don't play limit so I can't really comment beyond what I've heard on these forums.
d. Support is terrible. Emails constantly go unanswered. If you are lucky to get an answer, I'd say at least half the time, your question is not addressed. They have live chat on the site now, but that seems to be pretty ineffective for anything besides depositing.
e. They have changed rakeback and bonus structures for the worst, and if I recall correctly, they did not inform anyone of the change. Seems shady to me.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

"have a bonus 2 times a week at least"

Normally this would be a selling point for a site but when you can clear $1 per hour on a table, meh, not so much.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

what are the two bonuses? i get the weekly point conversion to cash.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

When you raise, it sounds like you're about to shoot somebody. I don't enjoy that.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

There are some of the worst players I've ever seen on UB who usually provide a steady stream of cash. Unfortunately for me I also have had my worst downswings on UB for some reason. Stupid doomswitch [img]/images/graemlins/wink.gif[/img]

I've never had a problem with UB cashouts. The bonus is basically worthless but the RB is ok.

I play elsewhere but I give UB a look periodically.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I disagree about the points to cash bonus. I get about 175 a week out of it. Is there another bonus?

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

By bonus I'm referring to reload bonuses. They usually have one on the weekends and another one midweek. Right now they have one, probably advertised on the splash page, I'm too lazy to check right now.

But if you're playing on UB and you aren't playing for bonus AND RB AND points to cash, you're pretty much taking money out of your pocket and lighting it on fire.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

UB has been good to me although I recently quit playing there mostly on account of software.

Cashouts via NETeller have been superfast lately, the money is in my account within 24h.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I've had no problems cashing out of UB. Haven't really had to deal with their support either.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

a) can't comment, I'm a U.S. player
b) cashouts never a problem for me

c) I am glad you asked. I really don't know how to spot bots, but I don't have any trouble beating the stakes that I play (.10/.25) so if there are bots, they're not good...

BUT, the f-ing cheaters I can't stand! The old disconnect protect abuse is used fairly frequently. I posted a message about this not too long ago and only got one response. I actually think that some people don't really understand how they are being cheated by this move.

Example: the f-ing cheat faces a big river bet when he thought he was ahead all along. Now, he wants desperately to see the river but doesn't want to call the pot sized bet (say $15) for fear that he is beat. He simply disconnects. The river bet then does not count and the hand is decided on the same basis as usual, best five card hand. But the pot is whatever it was after the turn betting.

What did he gain? He effectively can call or raise with the nuts or close to the nuts, or show down his hand without calling any more bets if he thinks he may be second best. He cannot be bluffed on the river!

This is my lead in to answer (d),

d) the customer service is laughable. It's a complete joke. I sent two very detailed e-mails complaining about a couple of people who constantly abuse the disconnect protect. I gave hand numbers, screen names, times, etc. It took them over a month to get back to me with a message stating that the players have been "warned". They will do nothing about it.

e) see (d)

Why do I stay there? Because of the sites where I can play being a U.S. player, UB has the softest game at my stakes.

As far as the cheating, I just try to embarrass the repeat offenders whenever they are at my table letting others at the table know that they will disconnect on the river if things get hairy. Of course, the cheaters probably couldn't care less...

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

This doesn't exactly answer the OP's question, but UB is the only site where I actually noticed playing against a bot. I was playing some micro stakes like 5cent/10cent limit and I played against a very agressive player who always folded when raised. It was very mysterious behavior. On the whole, I thought the table was extra agressive for such low stakes, but when I noticed this guy, I just started calling preflop and auto-raising his flop bet.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I dont have any problems with UB I play there more then any other site. My courier checks are only $8 but I play small stakes and only cash out a few hundred at a time.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

[ QUOTE ]
I've been playing on UB and cashing out, but I'm very curious what others think about UB and the following (please distinguish a and b):

a) cashout difficulties for non-US players

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yep

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b) cashout difficulties for US players

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yep

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c) stopping cheats and bots

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nope

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d) responsiveness and coherence of customer service

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terrible

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e) overall integrity

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0/5

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

UltimateBet:: The Bad, The Bad, and The Ugly

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

No problem with cashouts etc but the software tilts me (tables and HH windows popping up constantly) and the bonus clearing rates now suck so I quit playing there.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

b) cashout difficulties for US players - Some issues earlier this year, but the last few months have had no problems.
c) stopping cheats and bots - I have not had any issues
d) responsiveness and coherence of customer service Somewhere between average and frustrating. They handle simple requests well, any more then that...

Overall I still give UB good marks. I like the interface and love the tourney structure. They seem to go through a period every year where they have issues, but then get things fixed and run well the remainder of the time.
e) overall integrity

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

ya

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I think UB has the slowest customer support on the planet. Wayyyy slower than Full Tilt in my experience. I've gotten 1 reply in a week from UB. I've gotten much more from FT so far.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

leader has a much more eloquent way of saying things than I do, apparently

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

The software's been driving me nuts lately. It locks up my CPU every fourth start or so.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

They come off as being often disinterested CS wise in my opinion.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

When they redid the bonus is when they sunk themselves.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

Isn't FT softer at NL 25? I thought so when I was on it.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

I really agree with you on e.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

Not really, but as Americans we're kind of stuck.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

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The software's been driving me nuts lately. It locks up my CPU every fourth start or so.

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Seriously. Especially when using the waitlist function. Happens to me pretty much every session now.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

Also, does anyone else get a "Failed to create frame" message when trying to open a table? So annoying.

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

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The software's been driving me nuts lately. It locks up my CPU every fourth start or so.

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Seriously. Especially when using the waitlist function. Happens to me pretty much every session now.

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ctl+alt+del when you can't click buttons

thank me later

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

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The software's been driving me nuts lately. It locks up my CPU every fourth start or so.

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Seriously. Especially when using the waitlist function. Happens to me pretty much every session now.

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ctl+alt+del when you can't click buttons

thank me later

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Yeah, I know. Still annoying though [img]/images/graemlins/tongue.gif[/img]

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

Bots exist on UB and still go on and on without UB caring at all. UB is aware 100% that they have bots but some of them are the reason why they have any games at all 30/60 limit holdem and above so they cant ban them because a bot can play for hours. They have lots of staminia and they play almost computer perfect. Got to love bots huh UB.

-Crazy Mike

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

How is UBs financial security? Should I feel safe, given I have neteller, to take a $10K balance on there in case a good game goes, withdrawing if I ever run it up nicely?

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

standard day at UB

http://img216.imageshack.us/img216/5091/ubpicwl7.jpg

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

ouch, brutal

Re: UltimateBet:: The Good, The Bad, and The Ugly
 

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standard day at UB

http://img216.imageshack.us/img216/5091/ubpicwl7.jpg

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There is at least one fish here. At least today.