Prima STOLE $1950 from me!
 

So I registered with Prima (RedNines), deposited a total of 2050 over a few days, and ran it up to 4000. Cashed out and my acct was blocked. Apparently Australian residents cant play there and due to a GLITCH, I was allowed to join their site. So they say they can only give me back the money I deposited.

What can I do I cant believe this is happening... They are just going to take the money and keep it for them, because they're obv not giving it back to who I won it from!

Re: Prima STOLE $1950 from me!
 

That's just plain wrong.

Re: Prima STOLE $1950 from me!
 

Apparently there's nothing I can do...

Re: Prima STOLE $1950 from me!
 

obviously if you lost the money they wouldnt give a shi.t

Re: Prima STOLE $1950 from me!
 

WTF. That's some glitch. Nice of them to check citizenship so carefully on the withdraw. No glitch there it seems.

Re: Prima STOLE $1950 from me!
 

Firstly is this "glitch" clearly stated in their T+C's?

Secondly if they are keeping the money you should be absolutely ADAMANT that it is returned to the players who you won it off. Provide HH's if possible.

Seems very harsh and if it is their fault they will have a complaints procedure you should follow. If it does you any good is another matter totally.

Re: Prima STOLE $1950 from me!
 

Im curious as to whether or not he put an astralian address or country when he signed up.

That most likely is the "glitch" he didnt tell them what country he was from.

However that said it sucks balls and he should get the money.

be thankful they gave the 2k back with out a problem

Re: Prima STOLE $1950 from me!
 

No, no.

I put my entire address AND contact details in and Prima is aware of this.

That is NOT the so called glitch.

I was ALLOWED to join using my Australian address

_ACTUALLY_
When I put in australia, the state portion changed to show the Australian states to pick from: (NSW, Vic... etc)

Re: Prima STOLE $1950 from me!
 

Why not player to player transfer everything above your original deposit and then cash out the rest?

Re: Prima STOLE $1950 from me!
 

[ QUOTE ]
Why not player to player transfer everything above your original deposit and then cash out the rest?

[/ QUOTE ]

Re: Prima STOLE $1950 from me!
 

my hunch is that they have frozen his acct by now and won't let him do this.

However, if he can still transfer the winnings to someone else then this is definitely an option he should look into.

Re: Prima STOLE $1950 from me!
 

lol, sounds like something prima would do

Id sit at a low stakes table and just shove it all way to randoms before I'd ever let prima take it, but im assuming your account is already frozen.

Re: Prima STOLE $1950 from me!
 

Think I didnt think of it? They locked my account before I knew anything was wrong and after having cashed out.

Re: Prima STOLE $1950 from me!
 

[ QUOTE ]
lol, sounds like something prima would do


[/ QUOTE ]

QFT

Prima should be blacklisteed. Thier whole business plan is so shady.

Re: Prima STOLE $1950 from me!
 

The fact that everyone (including me) believes OP is a sign of just how shady Prima is.

Re: Prima STOLE $1950 from me!
 

Move to Absolute - the site you can trust!

Re: Prima STOLE $1950 from me!
 

Yes Prima SHOULD be blacklisted.

This is 100% legit and I will post the email they sent me once this is or isnt resolved.

Also, what does a complaints procedure mean? How do I do it?
Anything I should do or tell them? I sent them an email and they said they would review the situation but im 90% sure this will remain unsolved.

Re: Prima STOLE $1950 from me!
 

Does their T&C say anything about players from the following countries are not allowed to play on our site?

This situation is analogous to someone who is underage going to a casino and winning a slot jackpot. If the casino finds out they are underage they don't pay.

The difference is that gambling ages for various locations are usually very well established and the underage gambler is aware they are underage. In your case it seems like there was no reason to suspect you could not play on this site. The site had an opportunity to inform you of this when you created the account and didn't. They also failed to remove the country from their script and left it listed. There is no excuse for that.

The problem though is depending on what legislation led to this site not allowing people from your country to play the site may actually be legally bared from giving you the winnings even if they wanted to. I would ask them if they will allow you to transfer your funds to a friend who does not live in your country.

Re: Prima STOLE $1950 from me!
 

[ QUOTE ]
Yes Prima SHOULD be blacklisted.

This is 100% legit and I will post the email they sent me once this is or isnt resolved.

Also, what does a complaints procedure mean? How do I do it?
Anything I should do or tell them? I sent them an email and they said they would review the situation but im 90% sure this will remain unsolved.

[/ QUOTE ]

Prima should be blacklisted? Surely you mean Rednines(?)

FWIW I've played at plenty of sites on their Network, with varying degrees of effectiveness from their respective support personnel.

If you have a problem (that cannot be resolved via the Operator site), I'd suggest that if all else fails, going to eCOGRA about it (http://www.ecogra.com/). I don't think there's a site out there that would want to be blacklisted by them.

Also, why are you asking an anonymous forum what the site means by "complaints procedure"... if you're unsure, I'd have thought the best people to ask were the ones who have quoted it in the first place [img]/images/graemlins/confused.gif[/img]

Re: Prima STOLE $1950 from me!
 

If T&C says its illegal for you to play, it's ok.

Bad luck tho obv, who reads T&C's..

Re: Prima STOLE $1950 from me!
 

Quote from http://www.rednines.com/tc.php

"Residents of the following countries are unable to play at The Poker Room - Afghanistan, Albania, Australia, Azerbaijan, Belarus, Bulgaria, Croatia, Cuba, Czech Republic, Djibouti, Estonia, Georgia, Ghana, Hungary, Indonesia, Iran, Iraq, Kazakhstan, Latvia, Lebanon, Libyan Arab Jamahiriya, Macedonia, North Korea (People s Republic Of Korea), Pakistan, Philippines, Poland, Romania, Somalia, Sudan, Syrian Arab Republic, Taiwan, Thailand and Turkey."

Re: Prima STOLE $1950 from me!
 

[ QUOTE ]
Quote from http://www.rednines.com/tc.php

"Residents of the following countries are unable to play at The Poker Room - Afghanistan, Albania, Australia, Azerbaijan, Belarus, Bulgaria, Croatia, Cuba, Czech Republic, Djibouti, Estonia, Georgia, Ghana, Hungary, Indonesia, Iran, Iraq, Kazakhstan, Latvia, Lebanon, Libyan Arab Jamahiriya, Macedonia, North Korea (People s Republic Of Korea), Pakistan, Philippines, Poland, Romania, Somalia, Sudan, Syrian Arab Republic, Taiwan, Thailand and Turkey."

[/ QUOTE ]

pwned

Re: Prima STOLE $1950 from me!
 

ya thats fd, blacklist rednines!

Re: Prima STOLE $1950 from me!
 

Unable is not the same as Not allowed to
Basically the T&Cs contain false info, which can't (legally) be used against the player, am I right?

Re: Prima STOLE $1950 from me!
 

Any update on this? Did you take it further?

Re: Prima STOLE $1950 from me!
 

Did Australia get added to the list after you signed up?
Seems like a lot of rubbish to me. I cannot see why Australia are banned at any rate. They have law ristiction for online gambling to my knowledge anyway?

Re: Prima STOLE $1950 from me!
 

always, ALWAYS read at leat the basic T&C especially the part about countries allowed.
My guess is OP didnt see this and joined anyways..

Re: Prima STOLE $1950 from me!
 

While I agree that OP should have read the T&C that the New Account script contained Australia and then even adjusted the province to Australia's counts against the site.

It would also be relevant to know what the status of Australia is with respect to online poker. For a US citizen where it is 50/50 if a site will accept you then the onus is on them to read the T&C to check. If someone is in a country where they can play on any site except this one then there is less of a burden to check.