Withdrawl from FTP on 9/9/07
 

I made a small withdrawl on FTP last night for $900.00 to Epassporte. I would like to cancel this but I can't find out how to do this. I have emailed cashier@fulltiltpoker.com 3 times and not once have they responded. Not even an automated response. HELP???

Re: Withdrawl from FTP on 9/9/07
 

From the 1st email to present time it has been 4 hours. Is this normal for their customer service?

PS is much better in that regard.

Re: Withdrawl from FTP on 9/9/07
 

Just for [censored] and giggles I deposited 100.00 and quickly got a message saying it was accepted. I don't understand why they can't respond to me about the questions that I have asked.

Re: Withdrawl from FTP on 9/9/07
 

patience

Re: Withdrawl from FTP on 9/9/07
 

[ QUOTE ]
patience

[/ QUOTE ]

I think over 4hours for a response to an email is unacceptable.

Re: Withdrawl from FTP on 9/9/07
 

[ QUOTE ]
[ QUOTE ]
patience

[/ QUOTE ]

I think over 4hours for a response to an email is unacceptable.

[/ QUOTE ]
If it's unacceptable to you, I guess you'll have to stop playing there.

Re: Withdrawl from FTP on 9/9/07
 

This wasn't started to be a slam on FTP, it was started to see if it was normal to not get a response in 4 hours on a email question regarding your money in the cashier. If you would like to turn this thread upside down feel free, but for anyone else that can help me out I sure would appreciate it very much.

Re: Withdrawl from FTP on 9/9/07
 

[ QUOTE ]
This wasn't started to be a slam on FTP, it was started to see if it was normal to not get a response in 4 hours on a email question regarding your money in the cashier. If you would like to turn this thread upside down feel free, but for anyone else that can help me out I sure would appreciate it very much.

[/ QUOTE ]
It's normal.

Re: Withdrawl from FTP on 9/9/07
 

That is all that I was looking for, after you said patience I was confused, I thought they had quick CS. I guess I'll just lounge around till I hear something

Re: Withdrawl from FTP on 9/9/07
 

It's now been almost 7 hours and I have not yet rec'd an email back from FTP regarding any of the questions that I have asked. What should I do??

Re: Withdrawl from FTP on 9/9/07
 

I went through the same thing a couple days ago. Made a withdrawal then an hour later, wanted to reverse it. Tried to do this in the cashier section but could not use the "void" option. I emailed them, then the next day they emailed back saying that they knew that this option wasn't available from the players' end and apologized, saying that they plan to fix this soon. Then I was told that they reversed the withdrawal for me.

So it'll happen soon, don't worry. It may be as long as a day before they get back to you.

As a side note, judging by the tone of your post, you may not realize that Full Tilt is known for having terrible customer service, sometimes not responding to emails for DAYS, just so you know. You might not want to play there in the future if this is an issue for you (I know it is for many people, it's why they don't play there anymore)

Re: Withdrawl from FTP on 9/9/07
 

[ QUOTE ]
I went through the same thing a couple days ago. Made a withdrawal then an hour later, wanted to reverse it. Tried to do this in the cashier section but could not use the "void" option. I emailed them, then the next day they emailed back saying that they knew that this option wasn't available from the players' end and apologized, saying that they plan to fix this soon. Then I was told that they reversed the withdrawal for me.

So it'll happen soon, don't worry. It may be as long as a day before they get back to you.

As a side note, judging by the tone of your post, you may not realize that Full Tilt is known for having terrible customer service, sometimes not responding to emails for DAYS, just so you know. You might not want to play there in the future if this is an issue for you (I know it is for many people, it's why they don't play there anymore)

[/ QUOTE ]

Intresting, I had no idea that this was a problem with FTP. If this is how they handle things on their end I'm not so sure that I want to stay there. I think I'll just go back to PS here in the future.

Hopefully they just send the money to Epassporte then so I don't have to wait again on this issue. Oh well though, thanks for the heads up and take care.

Re: Withdrawl from FTP on 9/9/07
 

Expect to wait 24-72 hours. After 3 days you should worry.

Re: Withdrawl from FTP on 9/9/07
 

[ QUOTE ]
[ QUOTE ]
patience

[/ QUOTE ]

I think over 4hours for a response to an email is unacceptable.

[/ QUOTE ]

I think starting a thread and bumping it after 8 minutes, then again 2 minutes later is unacceptable. Lay off the meth.

Re: Withdrawl from FTP on 9/9/07
 

[ QUOTE ]
Expect to wait 24-72 hours. After 3 days you should worry.

[/ QUOTE ]

I had a problem getting a refund from a tourney that crashed. They answered my email 27 days after I sent it.

Re: Withdrawl from FTP on 9/9/07
 

Snoop,

If you go into cashier and click on history, there is a link to void the withdrawal.

Mega

Re: Withdrawl from FTP on 9/9/07
 

[ QUOTE ]
Snoop,

If you go into cashier and click on history, there is a link to void the withdrawal.

Mega

[/ QUOTE ]

i dont think the void button works anymore

Re: Withdrawl from FTP on 9/9/07
 

Hey guys I have a problem with FTP so I e-mailed support. WHAT SHOULD I DO NOW!?

Re: Withdrawl from FTP on 9/9/07
 

I made a small (no, microscopic/meaningless) cashout for $900.....and it's been four hours....

Is this some hidden brag or something?

Re: Withdrawl from FTP on 9/9/07
 

Hey guys,

We are having technical issues that have affected our withdrawal and email response times.

Our IT team is working as quickly as possible to resolve the issues and hopefully we'll be back to normal processing times shortly.

I don't have any details at the moment other than the issues have caused a delay in our cashouts as well as email responses. I'll let you know if I find out anything more.

Sean