Two Plus Two Newer Archives - AccountVerification@epassporte.com...literally criminal?????

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- - AccountVerification@epassporte.com...literally criminal????? (http://archives1.twoplustwo.com/showthread.php?t=494369)

[email]AccountVerification@epassporte.com...lite[/email]rally criminal?????

My friends and I have been involved in the world of online gaming for over 7 years now...and TRUST has never been an issue. I would have given Party Poker anything they wanted including my finger prints and a scan of my eyeballs. All they had to do was ask. However, something about Epassporte is starting to really scare my friends and I.
A few months ago, we found a nice bonus offer on one particular site. We all decided to create accounts at the poker site and take advantage of this offer. Also, some of my friends funded other players so that they too could get this bonus. Nothing illegal or out of the ordinary. The whole process did require funding to the site via epassporte along with some transfers on epassporte. Once again, nothing illegal.
Now I'm not delusional. I can see perhaps that seeing a decent amount of transfers within the same town might draw a little suspicion. Very understandable. And for the sake of security, I am happy that they looked into this. However, that's where my happiness with Epassporte comes to a screeching halt.
First they locked the account of my friend who had been funding a few of his buddies via epassporte transfers. Now when I say the word LOCKED, its not the same as how neteller once locked my account because my roomate made a transfer to me at the same IP address. In that case, I was able to call them and explain, and had my account unlocked 30 seconds later. Epassporte LOCKED means you are not getting your account unlocked for ATLEAST 3 weeks AND they won't tell you why they did it.

NOW STOP RIGHT HERE.

Can you imagine if your BANK just locked your bank account without telling you why. And it took a month of phone calls AFTER you had already sent them your I.D, bill, and credit card scan to regain your access to your funds????

Now this gets much worse. Not only did they lock his account, but they also locked everyone's account who he had transfered money to. So what did they do after all those people proved there was nothing wrong and verified their accounts??? Epassporte proceeded to lock any account that HIS FRIENDS might have transfered money to. All in all, I want to say that around 20 accounts have been locked so far. Now I'm not sure if anyone reading this, will think its weird that 20 people have their epassporte accounts related via a transfer in some way, but in my world its pretty normal. Like I said, myself and most of my friends play online - many for a living. And we arent exclusively from the same place. In our direct circle of about 10 friends, a couple have moved to other spots in the country, and have made other poker buddies in their new towns. Sorry to go on about this, but I really want to get across the fact that their is absolutely no funny business going on.
Anyway, to elaborate on what it means to get your epassporte account unlocked, its an absolute gruelling process. If you consider yourself good at calling your cellphone company and getting your bill reduced, or being able to return some shoes at Footlocker after you have been wearing them for a year - this is much, much tougher. Lets go through the process....

Step 1: You find your account to be locked. You have to email or call the site.

Step 2: They will then send you a message within 24-28 hours (business days of course)

Step 3: You receive your message telling you to scan them a copy of your liscense, bank statement, and front and back of your credit card on file. Within 24-48 hours later, they will send you a message saying they received your scans.

Step 4: You finally get this confirmation that they have received your scans. They say it will then take 7-10 business days to verify your account. (although having them look at your licsense and making sure the address matches the one listed in your epassporte profile should only take 30 seconds)

Now given the time frames I listed, you would think this would only take approximately 2 weeks. However, not one of my friends has managed to get their account unlocked in such a timely manner. This is because I didnt mention....

Step 0: If at any time epassporte loses your email containing your scans, or other records regarding your case, please allow an additional 7-10 business days from the point of their mess up.

One of my friends had their account unlocked in a record setting 3 weeks.....another is going on sill locked after almost 2 months.

NOW TO THE SCARY PART. You can understand why a company such as Epassporte would be forced to lock suspicious accounts. Proving to their customer base that their site is secure and doesn't tolerate any form of fraud is very important. However, since they lose money when they lock accounts, you would have to ask yourself why they would go around locking accounts just for the fun of it. As I have been told many times, Epassporte does in fact do many random lockings. In fact, one customer service agent told me that whether you have had your account for one hour or three years, you can expect your account will be locked at one time or another. Why in the world would they do this?? The answers that I can think of are what really worry me. Epassporte has gotten liscense and credit card scans from what seems like half of my town. Their customer service office is located in South Florida - the internet porn capital of the world. Not to pick on South Florida, but since they are one of the busiest parts of the world, you can imagine that their are some shady people there. Now put 2 and 2 together and you see that this Epassporte company which is located in South Florida, is constantly locking accounts and collecting scans of credit cards and liscenses. Their customer service staff gets paid 10 bucks an hours maybe, and they spend all day getting yelled at. AND they have access to information I would prefer them not to. Once again, I have been very carefree in giving information to many online companies within the last 7 years. I have never once worried until now. Certain things just don't add up. One of my friends recently had his account locked for the second time in 2 months - and they asked him to send scans of his stuff AGAIN.
I just don't know what to think of all this. Don't get me wrong, chances are its just another horribly run online company. But at the same time, I can picture myself being interviewed by Craig Hansen on dateline NBC...

"So this company....that you didnt even have an address for....you and your buddies gave them your address, credit card, and bank account numbers???"

"Yes"

"And then they took all the money you guys had given them, locked up your accounts, and told you they needed scans of your lisecenses, bills, and credit cards???"

"yes"

"And you gave this to them ????????????????????????????????????"

"yes"

Can you imagine how idiotic I would look? I would make Miss Teen South Carolina look like the lawyer in "Thank You for Smoking".

Neteller could welcome back U.S. citizens on the condition that they take a 50 percent service fee on any of our transactions - and I think I would still switch back to them!!!!!