Fulltilt account closed before I get any money on
 

About nine months ago I played a little bit of play money on full tilt. Then I started playing real money on Poker Stars. Just recently I decided to switch to real money on Full Tilt. I couldn't even remember my old name and made a new account, signing up through Rakereduction. Since then I've been trying to unsuccessfully to deposit money. Full Tilt customer service has been very unresponsive until just now when they emailed to tell me my account was closed, because I'm not allowed to have multiple accounts. They said my old account is still open to play with. I can't figure out how to access my old account, as my usual password isn't working and it's saying my email address doesn't match the name when I try to use the retrieve password thing. I emailed fulltilt support about this and hopefully they actually respond to something I say/ask for once. I asked them if they would consider simply closing my old name and letting me keep the new one -- and also for help in accessing my old one if not. Even if I manage to access my old account, am I screwed on rakeback? Am I possibly screwed from playing on fulltilt at all? I realize I was a moron when I made that play money account, I have no idea what sort of sign up info I put. I mean I can't imagine that I'd use a fake email address and my real name (WTF). Ugh, I was looking forward to playing on FT, but it's been a nightmare so far, I may just give up.

Re: Fulltilt account closed before I get any money on
 

new account with rakeback at full tilt fuggetaboutit

Re: Fulltilt account closed before I get any money on
 

I'd heard on this board, though, that if the old account was just play money then you could make a new account with rakeback.

Re: Fulltilt account closed before I get any money on
 

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I'd heard on this board, though, that if the old account was just play money then you could make a new account with rakeback.

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That's what I've heard too. Unless you've deposited real money already in to the 1st account.

Re: Fulltilt account closed before I get any money on
 

Update: They "considered my situation" and decided to close my old account instead of my new one. I am very happy.

Re: Fulltilt account closed before I get any money on
 

I have mixed emotions on this. On the one hand I'm happy for OP.
On the other hand, are you sure this was Full Tilt?

Re: Fulltilt account closed before I get any money on
 

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are you sure this was Full Tilt?

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Yeah seriously. Prompt, helpful replies? And letting you keep your new account for rakeback? I had them close my f'ing account because they wouldn't budge on this, even though I never signed up through any affiliate.

Re: Fulltilt account closed before I get any money on
 

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are you sure this was Full Tilt?

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Yeah seriously. Prompt, helpful replies? And letting you keep your new account for rakeback? I had them close my f'ing account because they wouldn't budge on this, even though I never signed up through any affiliate.

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Difference here being that OP hadn't played real money on the first account...I assume you had?

As to the prompt, helpful replies....I'm at a loss too.

Re: Fulltilt account closed before I get any money on
 

agree, if he hadnt played real $$$$ in past why would he in future is one line of though. FT doesnt mind giving RB if a player suddenly wants to put $ into there system.
0% of 0 = 0
x% of real$ = something

Re: Fulltilt account closed before I get any money on
 

What if you deposit fake money?

Re: Fulltilt account closed before I get any money on
 

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are you sure this was Full Tilt?

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support@fulltilt.com was very reasonable. I made an effort to be as polite and articulate as possible... I don't know if that made a difference.

cashier@fulltilt.com, on the other hand, has been ignoring me for over 36 hours and I have 600 dollars in limbo.

Re: Fulltilt account closed before I get any money on
 

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cashier@fulltilt.com, on the other hand, has been ignoring me for over 36 hours and I have 600 dollars in limbo.

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Now that sounds more like it. lol.

Re: Fulltilt account closed before I get any money on
 

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cashier@fulltilt.com, on the other hand, has been ignoring me for over 36 hours and I have 600 dollars in limbo.

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Now that sounds more like it. lol.

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Hilarious, but I feel kinda bad getting humor from his misfortune.

Re: Fulltilt account closed before I get any money on
 

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Hilarious, but I feel kinda bad getting humor from his misfortune.

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I was poking fun only at FT, not him. I thought it was totally obvious to everyone. Guess not.

Re: Fulltilt account closed before I get any money on
 

I really dont get this full tilt thing, i had an account with no rakeback. had played real money on it and all. I just emailed tilt told them to close that account, then opened another one.

I used a different address (since i had actually moved) and maybe used a slight different version of my name, like instead of Tom Jones I used Tom Robert-Jones (Robert being my middle name)

I have never had one single call or email from tilt, played on the account heaps and had no problems.

Re: Fulltilt account closed before I get any money on
 

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are you sure this was Full Tilt?

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Yeah seriously. Prompt, helpful replies? And letting you keep your new account for rakeback? I had them close my f'ing account because they wouldn't budge on this, even though I never signed up through any affiliate.

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also, they closed your account before you had any money in it?

Re: Fulltilt account closed before I get any money on
 

Had the same exact situation but my first account wasn't play. I had a real account didn't play for about 6 months got a rakeback account and went through this same process. They opened my rakeback account closed the original and gave me the signup bonus. [img]/images/graemlins/smile.gif[/img]

Re: Fulltilt account closed before I get any money on
 

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also, they closed your account before you had any money in it?

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I requested for it to be closed, because I was not pleased with their level of customer service. I thought my request was fair enough, especially since they've granted similar requests previously and I wasn't part of an affiliate like someone else on IG, I forget his name. I had no money on FT at the moment, I was planning on playing on it but I made it clear to them I wanted rakeback before I'd deposit. And yes I had deposited previously but hadn't played there in a while.

Re: Fulltilt account closed before I get any money on
 

be careful were you post, 6 hrs after posting here, my account has been closed.

looks like FT have there spies here @ 2+2