So I was just canned by pokerstars.
 

I'll outline the situation as it happened.

Earlier today I decided that I would like my image on my avatar changed and as I'm sure you are all aware you cannot do it again once you have set it once.

The email I sent was this.




I was wondering if you could please please please reset the ability to set an image on my pokerstars account (ZacGTN).

I'm really unhappy with my choice. I understand you issue us with one change but I would really be thankfull if you could allow me the option to change it to something more interesting.

Thanks in advance.

Zac Duncan






To which I received a reply







Hello Zac,

Before we proceed, It has come to our attention that you may have two
PokerStars accounts.

It is against our rules to play with more than one account.

It appears that ZacGTN and Dettol-Man belong to the same person. If this is
not true, please provide us with an explanation and your relation to this
player. If they are both your accounts, please let us know and we will take
appropriate action.


Regards,

Charles
PokerStars Support Team







Now this account hasn't been logged into in probably 9 months and I forgot what the email / username was on it so I made a new one (ZacGTN) in January. I have never, ever, logged into both at the same time nor have I logged into them consecutively.





I replied with this





Sorry yes they are both my account but I totally forgot about the Dettol-Man account. I would totally understand if you wish to close the Dettol-Man account.

Once again sincerest apologies. You can look in the records and see that they were never logged on together so you know I'm not colluding.


Zac Duncan







To which they replied






Hello Zac,

We have received your email and I will forward your inquiry to the
appropriate department. They will get back to you later today with more
information.


Regards,

Charles
PokerStars Support Team






Now, bare in mind if I hadn't requested an image change this email exchange would never have happened (The ZacGTN account has been active since January 2007).

I then received this email about an hour later (at which time I was about to burst the bubble on a 30k guaranteed tournament in top top 5 in chips with a first place payout of 10,000$.






Hello Zac,

Your account has been closed. Please find an alternative site to play
poker.

Regards,

Jason
PokerStars Security Team






I was moved tables and the account showed my name as "disconnected". Upon trying to sign back in I am greeted with this message.

http://img.waffleimages.com/0e302cae...3f/message.JPG



So now I am unable to access the funds in my account or go on to win the money in the tournament. I do not understand why they would abuse a pretty high volume rake / tournament fee paying member over what is obviously insignificant and stupid.

Opinions on their reaction would be appreciated.

Re: So I was just canned by pokerstars.
 

I had a similiar situation. I played with one account forever, then moved and forgot about it. When I decided to start playing again, I made a new account. Later I found some emails I'd saved reguarding my first account. I made first contact to pokerstars about the incident, they closed my old account and never gave me trouble. They were even nice enough to credit my current account with FPPs that were left unused in my first account.

I don't know why they decided to nail you to the cross...

Re: So I was just canned by pokerstars.
 

This post is an obvious fake. They wouldnt confiscate your funds. They also wouldnt tell you to play somewhere else, they would have closed the old account and that would have been that.

go troll somewhere else please

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
Opinions on their reaction would be appreciated.

[/ QUOTE ]
Stars believes you have done something much more serious than you have told us.

If you truly do not know what the problem is then I recommend that you politely write back and ask why they are doing this.

Don't say things you can't take back and start a war. You can always do that later if you want. For now assume that there has been an honest misunderstanding and try to work it out without bloodshed.

Re: So I was just canned by pokerstars.
 

This is absolutely not fake and you can look up the account name ZacGTN.

I will forward any emails to anybody who disbelieves this post. The real trolls on this forum are people who scream fake post when anything out of the blue or dis ordinary happens.

Re: So I was just canned by pokerstars.
 

your only chance of getting a happy resolution is if:

a) what you say is true

and

b) you convince pokerstars to be nice to you

there's nothing that others can do for you.

Re: So I was just canned by pokerstars.
 

I just thought I'd point out to anyone else thinking of requesting something from pokerstars who might have an year old totally inactive account laying around somewhere.

Re: So I was just canned by pokerstars.
 

Maybe they'll send you a check for your balance on your most recently active account. And you broke their rules, which while it sucks and seems trivial, is something they can cite.

Re: So I was just canned by pokerstars.
 

When I went back to Stars I just e-mailed them at the start that I had lost all information on my account. Some faxes and a phone call later (about 36 hours total process time) they had changed the account so I could access it. Considering what I was asking, access control to a dormant yet live money account, I thought 36 hours was a good turn around time.

By chance did you take the first time deposit bonus on the second account?

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
Maybe they'll send you a check for your balance on your most recently active account. And you broke their rules, which while it sucks and seems trivial, is something they can cite.

[/ QUOTE ]

Why would they look for an excuse to kick an honest player off the site? It's not like OP is going to sue for unemployment. It benefits Stars to have the honest player around, not have him gone.

My money is on the position that there is something else here we aren't being told. I'd love to give OP the benefit of the doubt, but that goes to Stars. The site has much more credibility than OP -- at least at the moment.

I will gladly retract that upon further evidence.

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
This is absolutely not fake and you can look up the account name ZacGTN.

I will forward any emails to anybody who disbelieves this post. The real trolls on this forum are people who scream fake post when anything out of the blue or dis ordinary happens.

[/ QUOTE ]

yea there is something you are not telling us....
when i sharkscoped you your ROI is 49% over 200 sngs...
thats nearly impossible.

<cough> collusion <cough>

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
i sharkscoped you your ROI is 49% over 200 sngs...
thats nearly impossible.

<cough> collusion <cough>

[/ QUOTE ]

He had a few big wins. That could spike an ROI over such a sample size. I saw the same thing, and found it inconclusive.

Re: So I was just canned by pokerstars.
 

or be a very good HU player, but why does Dettol-Man stats suck so much, and his avg stake is 8$... have to be a huge win

Re: So I was just canned by pokerstars.
 

If the Dettol was the first account that was forgotten about, the OP could simply have gotten better.

Re: So I was just canned by pokerstars.
 

Dear op, thank you for creating a gimmick account and letting us read your story. If you haven't noticed, the majority of posters don't believe what people say on a gimmick account.

Stars security dept. is not stupid. They got you on logs, on which MAC and IP address you logged in from. If they canned your account, high probability they had just cause. You are likely leaving out some important info.

Thank you, come again.

Re: So I was just canned by pokerstars.
 

I actually had a similar situation... I had 2 accounts, never used them in any dishonest manner... just wanted a new name. Stars found out, emailed me about it... locked up my accounts until I emailed them back. They locked up my newer one and told me to play on the old one. If it happens again I would be "banned". This was about a month ago so I dunno why theyd decide to ban you for a similar offense.

Re: So I was just canned by pokerstars.
 

stars, no back and very few bonuses. you must be a really good player!

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
stars, no back and very few bonuses. you must be a really good player!

[/ QUOTE ]

Who said what now?

Re: So I was just canned by pokerstars.
 

He's leaving something out obv.

Re: So I was just canned by pokerstars.
 

Since this is Stars and not full tilt, OP is:

[ ] telling the truth

[ ] leaving out pertinent info

[ ] outright lying

Next time, say full tilt whacked your account, much more believeable.

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
He's leaving something out obv.

[/ QUOTE ]

Not neccesarily, just seems like he got pwnd.

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
Earlier today I decided that I would like my image on my avatar changed and as I'm sure you are all aware you cannot do it again once you have set it once .

[/ QUOTE ]

I changed my image on Stars a couple of weeks ago. I didn't have to contact stars at all. I just went to the lobby >Account >Select/Change Image. They may have informed me that it would take 5 days for it to be approved (by censor?). It showed up a few days later.

Re: So I was just canned by pokerstars.
 

sounds fake or something is being left out

Re: So I was just canned by pokerstars.
 

I had a 2nd account that had not been used in like 3 years. No money on it or anything. Stars asked me about it, I apologised, they closed the old one. No problems whatsoever.

I would stake HUGE sums of money on the fact that you are lying. Unfortunately though, this is something neither of us will ever be able to prove either way as it is unlikely stars would be able to come here and discuss this matter.

Re: So I was just canned by pokerstars.
 

The mails above are real, but there was a good reason for closing the player's account. I can't really say why (as it's against privacy rules), but this was done with good reason.

Re: So I was just canned by pokerstars.
 

If you really are just trying to get back on Poker Stars, I don't see how this "look what these bastards did" post could accomplish that.

If the situation is exactly, precisely, legit (no taking bonuses, no colluding, no chargebacks) then I would present that to stars in a polite, well reasoned fashion.

Re: So I was just canned by pokerstars.
 

given stars very liberal policy inregards to zj and company multi accounting and softplaying in hsnl games, i find it VERY hard to believe that OP is telling the truth or not leaving something out.

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
The mails above are real, but there was a good reason for closing the player's account. I can't really say why (as it's against privacy rules), but this was done with good reason.

[/ QUOTE ]

haha! OP is a cheater cheater, you been busted [img]/images/graemlins/laugh.gif[/img]!! LMFAO

Re: So I was just canned by pokerstars.
 

In the know has posted. Case closed.

Re: So I was just canned by pokerstars.
 

i <3 stars

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
go troll somewhere else please

[/ QUOTE ]

Re: So I was just canned by pokerstars.
 

I made a 2nd account on Stars by mistake and they just told me to not do it again and closed the first one.

Re: So I was just canned by pokerstars.
 

Come clean and let us know why. I'm curious.

Re: So I was just canned by pokerstars.
 

i INTENTIIONALLY Opened a 2nd account on pokerstars (it was so i could use MONEYGRAM) since my original acct. is outside the USA and didnt want to lose my out of USA status)....well they caught it within 72 hours and suspended both accounts until further explanation....i was HONEST with them and gave them this EXACT explanation and they simply closed down the NEW account, credited ALL my money into my old account, and we moved on and i am still playing on STARS...stars is so rational in their decision making that you are DEFINITELY leaving something out.....

Re: So I was just canned by pokerstars.
 

I just clicked on this thread because I saw that the last post in this thread was by sup_bro and was heavily disappointed after opening it.

Re: So I was just canned by pokerstars.
 

[ QUOTE ]
I just clicked on this thread because I saw that the last post in this thread was by sup_bro and was heavily disappointed after opening it.

[/ QUOTE ]

what did u expect to see FREE LAP DANCES to the 1st 100 to respond????